BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Social Current - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Social Current X-ORIGINAL-URL:https://www.social-current.org X-WR-CALDESC:Events for Social Current REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20220313T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20221106T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20230312T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20231105T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20230426T120000 DTEND;TZID=America/New_York:20230426T130000 DTSTAMP:20260423T065248 CREATED:20230310T151759Z LAST-MODIFIED:20230310T165211Z UID:18775-1682510400-1682514000@www.social-current.org SUMMARY:Building a “How Might We?” Culture: Using Human-Centered Design to Strengthen Performance and Quality Management DESCRIPTION:Register \n \n As a follow up from the popular SPARK 2022 conference presentation\, leaders from Congreso de Latinos Unidos will dive deeper into how they use human-centered design as a key component of their performance management and quality improvement strategy. This webinar will highlight several elements of Congreso’s homegrown design toolkit to demonstrate how they overlay client and staff experience in programs with data for progression towards outcomes.  Congreso’s unique strategy couples design and experimentation to identify and test program and operational enhancements to increase performance. \nIn addition to being a learning opportunity\, this webinar will also offer networking and discussion.  Attendees will be given time to discuss their own current or potential strategies for incorporating design and innovation culture to improve performance management. \nTakeaways\n\nHow Congreso applied key concepts in human-centered design to their performance and quality improvement strategies\nIdentify the impacts of shifting from a compliance culture to a culture of innovation\, considering the experience of both staff and individuals served\nReview Congreso’s human-centered design toolkit and discuss how it might be supportive to goals related to quality improvement and organizational culture\n\nWho Should Participate\n\nExecutive and senior leaders\nPerformance and quality improvement professionals\nLeaders in program design and innovation\nResearch and evaluation leaders\nGrants management professionals\nProgram/department directors and managers\n\n \n\n \n\n \n \n \n\n\n \n \n \n Presenters\n \n \n \n \n\n \n \n \n \n \n \n Brendan Conlin\n \n Chief Program Officer\nCongreso de Latinos Unidos \n \n Biography\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Brendan Conlin\n Chief Program Officer\nCongreso de Latinos Unidos \n \n Brendan Conlin is chief program officer (CPO) at Congreso. In this capacity\, he oversees the agency’s three programmatic divisions; Education and Workforce Services\, Healthcare Services\, Family and Housing Services\, as well as the agency’s new Innovation Manager. Since his start with Congreso in 2009 as an English as second language instructor\, Conlin has risen through the various programmatic levels of the organization\, including serving as the director of adult education and vice president of education and workforce services. \nConlin’s role as CPO is to drive Congreso’s strategic plan\, titled Mission 2 Impact\, to carry out Congreso’s mission to move clients towards economic self-sufficiency and wellbeing.  Specifically\, his work focuses on developing the infrastructure and capacity for using social innovation techniques to enhance Congreso’s services by embedding human-centered design and lean impact methods into the organization’s program design strategy. These methods help Congreso continuously analyze their 40+ programs for optimal effectiveness and client value\, empowering teams to use rapid experimentation and innovation techniques to drive measurable impact for families. \nIn addition to serving as CPO at Congreso\, he represents the organization and the needs of Congreso’s community across with city\, overseeing its partnerships with Philadelphia Works\, Inc.\, Philadelphia Youth Network\, Lenfest Foundation\, Eastern State Penitentiary\, Penn State Abington\, Harcum College\, Temple University and other leading institutions throughout the region. He is most excited about how his work can influence systems affecting youth on the cusp of leaving school and gaining access to higher education and the workforce. \nMost recently\, Conlin launched Congreso’s first homegrown\, web-based human-centered design toolkit within the agency and looks forward to continuing to optimize service delivery for Congreso’s clients\, employees and community. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n \n \n \n \n \n Jamie Hughes\n \n Vice President of Programmatic Development\nCongreso de Latinos Unidos \n \n Biography\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Jamie Hughes\n Vice President of Programmatic Development\nCongreso de Latinos Unidos \n \n Jamie Hughes is Congreso’s vice president of programmatic development. In this role\, she oversees Congreso’s grants team and grantwriting efforts\, as well as works closely with agency leadership on mission to impact projects and vision to drive Congreso’s growth strategy. Hughes also works closely with Congreso’s administrative teams to maximize agency operations and systems for efficiency\, including budgeting and contract management. \nHughes started at Congreso as an AmeriCorps VISTA member in the education and workforce services division\, working with the adult education department to expand GED and English as a second language classes and testing programs. Since that initial role\, she has served as education and workforce services division manager and most recently director of programmatic development to support the agency in a variety of programmatic and administrative capacities. \nPrior to working at Congreso\, Hughes worked for a nonprofit community development organization in the Dominican Republic for several years\, working with communities across the country in education\, health\, and water system projects. She holds a BA in Spanish and Latin American Studies from American University in Washington DC\, as well as certificates for Spanish and medical Spanish translation. URL:https://www.social-current.org/event/building-a-how-might-we-culture-using-human-centered-design-to-strengthen-performance-and-quality-management/ CATEGORIES:Webinar ATTACH;FMTTYPE=image/png:https://www.social-current.org/wp-content/uploads/2022/09/Org-Excellence_Data_4.png END:VEVENT END:VCALENDAR