Social Current

Performance and Quality Improvement (PQI)
2026-04-06 13:30 - 16:30, 2026-10-05 13:00 - 16:00, 2026-12-01 13:30 - 16:30 (America/New_York)
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This performance and quality improvement (PQI) training is designed to help organizations pursuing COA Accreditation develop a comprehensive approach to a quality improvement process that will advance an efficient and effective service delivery system and enhance organizational capacity to deliver quality services. This training covers logic models and outcome statements, as well as demonstrating how quality improvement is a catalyst for successful achievement of strategic goals and program outcomes.
COA Accreditation is offered as a service of Social Current. Learn more about COA Accreditation and how to get started online.
Takeaways

What it means to be outcomes focused
How to develop strong outcome statements
How to use logic models to outline program goals and client outcomes
Main components of a PQI process

Who Should Participate

Staff at organizations pursuing first-time accreditation and new primary contacts
PQI directors, coordinators, and staff with PQI responsibilities
Those needing assistance to create a PQI program
Other staff involved in an organization’s accreditation process

Darrell Woodliff

Director of Volunteer Engagement
Social Current

Additional COA Accreditation Trainings

Jun

17

1:30 pm – 3:00 pm EDT

Aggregating Data for PQI: Analyzing Results to Improve Programs

Oct

5

9:00 am – 12:00 pm EDT

Intensive Accreditation Training (IAT)

Oct

5

1:00 pm – 4:00 pm EDT

Performance and Quality Improvement (PQI)

Dec

1

10:00 am – 1:00 pm EST

Intensive Accreditation Training (IAT)

Dec

1

1:30 pm – 4:30 pm EST

Performance and Quality Improvement (PQI)

View Calendar

Aggregating Data for PQI: Analyzing Results to Improve Programs
2026-06-17 13:30 - 15:00
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This training will focus on how to collect, organize, and use aggregate data to better understand program performance and support performance and quality improvement (PQI). Participants will learn practical approaches for combining data across administration, programs, and services to identify trends, measure progress toward outcomes, and inform decision making.
This training is designed for organizations that are building or strengthening their PQI systems. Staff who are new to developing outcomes and outputs should first attend the virtual training, Outcomes and Outputs: Building Meaningful Measures for PQI, June 17 from 11 a.m.-12:30 p.m. ET, to gain foundational knowledge on effective data collection and analysis. These two trainings build on the introductory PQI training that is offered quarterly.
Takeaways

Benefits of aggregating data
Understand the process and practice through group exercises
What aggregate data is and why it is important for PQI
Identify common methods for collecting and organizing data across programs, services, or reporting periods
How to analyze aggregate data to identify trends, patterns, and areas for improvement
Use aggregated outcomes and outputs to demonstrate program effectiveness and support accreditation requirements

Who Should Participate

Staff at organizations pursuing first-time accreditation and new primary contacts
PQI directors, coordinators, and staff responsible for collecting and analyzing program data
Staff responsible for aggregating data across programs, services, or locations
Those needing guidance on organizing, summarizing, and interpreting aggregated data for PQI and reporting purposes

Phyllis Richards

Director of Practice Excellence
Social Current

Intensive Accreditation Training (IAT)
2026-10-05 09:00 - 12:00, 2026-12-01 10:00 - 13:00
Register

The Intensive Accreditation Training (IAT) is designed to prepare new and incoming organizations to get the most out of their COA Accreditation experience. Topics discussed in this training include:

An in-depth overview of the COA Accreditation process, including key milestones
An overview of accreditation standards and the relationship between standards, evidence, and the rating indicators
How ratings are assigned by the volunteer review team and insight on the accreditation decision-making process
Tips on how to get organized and manage the work
How to prepare for the site visit

COA Accreditation is offered as a service of Social Current. Learn more about COA Accreditation and how to get started online.
Takeaways

An in-depth overview of the COA Accreditation process, including key milestones
An overview of accreditation standards and the relationship between standards, evidence, and the rating indicators
How ratings are assigned by the volunteer review team and insight on the accreditation decision-making process
Tips on how to get organized and manage the work
How to prepare for the site visit

Who Should Participate

Organization primary contacts
Senior leaders at organizations seeking COA Accreditation
Other staff involved in an organization’s accreditation process

Darrell Woodliff

Director of Volunteer Engagement
Social Current

Additional COA Accreditation Trainings

Jun

17

1:30 pm – 3:00 pm EDT

Aggregating Data for PQI: Analyzing Results to Improve Programs

Oct

5

9:00 am – 12:00 pm EDT

Intensive Accreditation Training (IAT)

Oct

5

1:00 pm – 4:00 pm EDT

Performance and Quality Improvement (PQI)

Dec

1

10:00 am – 1:00 pm EST

Intensive Accreditation Training (IAT)

Dec

1

1:30 pm – 4:30 pm EST

Performance and Quality Improvement (PQI)

View Calendar
