2022 Edition

Child and Family Development and Support Services (CA-CFD) 7: Family Support Services

Families are linked to formal and informal services and supports that can help them address needs and attain goals.

NA The organization does not provide family support services.




  Child and Family Development and Support Services promote positive parenting; support children's health and safety; strengthen parent-child relationships; improve family functioning and self-sufficiency; and enhance parental health, well-being, and life course development.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for referring individuals to services
  • Community resource and referral list
  • Contracts or service agreements with community providers, if applicable
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records


CA-CFD 7.01

Families are linked to community services and supports that help them meet basic needs, care for their children, and promote positive child/youth development, including, as appropriate:

  1. food and nutrition services;
  2. health services;
  3. housing services, including transitional living arrangements;
  4. transportation services;
  5. financial assistance;
  6. child care;
  7. respite care;
  8. education services for children, including early intervention and/or special education; and
  9. recreational services and activities for children.


CA-CFD 7.02

Families are helped to access community services that promote parents' self-sufficiency and positive life course development, including, as appropriate:

  1. education and literacy services;
  2. vocational and employment services, including career development and job placement; and
  3. parent education services and support groups.

Fundamental Practice

CA-CFD 7.03

Families are helped to access community services needed to support effective child, adult, and family functioning, including, as appropriate:

  1. counselling services;
  2. mental health services;
  3. services for substance use conditions; and
  4. domestic violence services.


CA-CFD 7.04

In an effort to promote positive connections and reduce social isolation, the organization helps family members strengthen and expand their social relationships and informal networks.

Examples: Social relationships and informal networks can include connections with, for example: 

  1. others within the family, including the extended family; 
  2. friends;
  3. neighbours;
  4. community members; and 
  5. community institutions.