2022 Edition

Family Foster Care and Kinship Care (CA-FKC) 5: Service Planning

The organization partners with children, parents, and resource families to develop service plans that are the basis for delivery of appropriate services and support.


When the organization receives a service plan from another provider this service plan should contain all components identified within the standards.




Children in Family Foster Care and Kinship Care live in safe, stable, nurturing, and often temporary family settings that best provide the continuity of care to preserve relationships, promote well-being, and ensure permanency.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • In a few instances, client or staff signatures are missing and/or not dated; or
  • With few exceptions, staff work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc.; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • In several instances, client or staff signatures are missing and/or not dated; or
  • Quarterly reviews are not being done consistently; or
  • Level of care for some clients is clearly inappropriate; or
  • Service planning is often done without full client participation; or
  • Appropriate family involvement is not documented; or  
  • Documentation is routinely incomplete and/or missing; or
  • Individual staff members work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc., but this is the exception.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.  
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Service planning procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Parents
    4. Children and youth
    5. Resource parents
  • Review case records


CA-FKC 5.01

An assessment-based service plan is developed in a timely manner with the full participation of a supportive family team including the children, family, and resource family members, and addresses: 
  1. agreed upon goals, including permanancy goals, and desired outcomes;
  2. strategies to address needs and challenges;
  3. maintaining and strengthening family relationships and other informal social networks;
  4. opportunities for children and families to choose a family team of supportive people to participate in service planning; 
  5. services and supports to be provided, by whom, and by when;
  6. timeframes for accomplishing tasks and goals, evaluating progress, and updating plans;
  7. the legal mandates for ensuring children’s safety, permanency, and well-being;
  8. procedures for expedited service planning when crisis or urgent need is identified; and
  9. the signature of parents, children, and family teams, whenever possible.


Procedures for involving family members should be tailored to the specific circumstances of children and families, including: 
  1. prioritizing input of the child, and child welfare and law enforcement systems, to determine appropriate level of family involvement in cases where the child is a victim of human trafficking and family members may be complicit in trafficking;
  2. developing procedures to promote safe and healthy participation of family members or making a determination that meetings involving both the perpetrator and victim/survivor would pose a safety risk or be otherwise inappropriate, in cases involving domestic violence; and
  3. demonstrating children’s full participation in the development of their service plan when children have no family involvement. 


When applicable, service plans should address strategies for working on challenging behaviours, including their antecedents, coping strategies, and contributing factors. For some organizations, this may include physical interventions which should not include:
  1. mechanical restraints;
  2. the use of drugs as a restraint or off label;
  3. the seclusion of a child or youth in a locked room;
  4. corporal punishment;
  5. methods that interfere with the child or youth’s right to humane care (e.g. deprivation of sleep or food); or
  6. physical restraint holds except for a child who is at imminent risk of harm to themselves or others, if already outlined as permissible in the organization’s policy and the service plan.


When the child or youth is a victim of human trafficking, the organization should work with the victim to develop a safety plan that focuses on increasing physical safety by securing needed documents, property, and services; maintaining the youth’s location in confidence; and linking efficiently to law enforcement, if needed.


CA-FKC 5.02

Workers and supervisors, or clinical, service, or peer teams, review cases quarterly, or more frequently as determined by case status, to assess: 
  1. service plan implementation; 
  2. progress toward goals, including permanency goals;
  3. the continuing appropriateness of goals, including permanency goals; and
  4. family time plans, as applicable. 


When experienced workers are conducting reviews of their own cases, the worker’s supervisor must review a sample of the worker’s evaluations as per the requirements of the standard.


CA-FKC 5.03

Workers and families, and supportive individuals when appropriate:
  1. regularly review and document progress toward the achievement of goals, including family members' perspectives on progress and concerns regarding the case; and
  2. sign revisions to service goals and plans.