2022 Edition

Governance (CA-GOV) 1: Mission

The organization’s mission:
  1. is responsive to the needs and aspirations of the community;
  2. guides the organization’s administrative operations and delivery of services; and
  3. serves as a benchmark of organizational effectiveness.

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The organization's governing body guides and supports the planning, development, and achievement of the organization's mission and goals.
Related Standards:
The organization's practices reflect full implementation of the standard.
Practices are basically sound but there is room for improvement, e.g.,
  • The mission statement is in effect and is being used to guide decision making across the organization, but it needs updating and is currently under review by the organization's governing body.
Practice requires significant improvement, e.g.,
  • The mission statement is poorly written and as a result, it has limited use in setting the organization’s strategic goals or guiding organizational decisions; or
  • Provision of human services are not identified as a major component or focus of the organization.
Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
  • There is no written mission statement or the organization's practices and services are at odds with its mission.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • See mission statement provided during application
No On-Site Evidence
  • Interviews may include:
    1. Governing body members
    2. Relevant personnel