2022 Edition

Home Care and Support Services (CA-HCS) 4: Access to Services

The organization works with other providers to build community awareness of potential recipients of home care and support so services can be accessed, as needed.

Currently viewing: HOME CARE AND SUPPORT SERVICES (CA-HCS)

VIEW THE STANDARDS

Purpose

Individuals who receive Home Care and Support Services obtain a maximum level of independence, functioning, and health, and extend the time it is possible to live safely at home and in the community.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Tool(s) for conducting preliminary needs evaluations with prospective service recipients and their caregivers
  • Sample information for caregivers distributed in the community
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served

 

CA-HCS 4.01

The organization increases the availability of information for caregivers by distributing information about available services and supports at locations throughout the community.
Examples: Information about how to obtain services or a referral may be provided at local health facilities, recreation centres, community bulletin boards, town halls, and community-based social service organizations.

 

CA-HCS 4.02

Staff who serve as a gateway to services evaluate:
  1. the extent and kind of services an individual needs and wants; and
  2. the strengths and capabilities of caregivers, including unidentified quality of life concerns related to care giving demands.

 

CA-HCS 4.03

Individuals receive timely information about institutional care when caregivers can no longer manage an unsafe, unhealthy, or stressful home situation.