2022 Edition

Mentoring Services (CA-MS) 7: Relationship Development

The mentoring relationship is structured to promote the growth, development, and empowerment of the mentee.

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Individuals participating in Mentoring Services develop supportive, positive relationships that contribute to the achievement of personal, social, and educational growth.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for collaborating with personnel at site-based programs
  • Materials describing expectations for mentoring (i.e. regarding frequency of meetings and duration of relationship)
  • Documentation of collaboration with personnel at site-based programs, if applicable

  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Mentors
    4. Mentees
    5. Parents/legal guardians of mentees, when applicable
  • Review case files for mentors
  • Review case files for mentees


CA-MS 7.01

To facilitate the development of a successful mentoring relationship, the organization:
  1. arranges the initial match meeting; and
  2. ensures that the frequency of mentoring meetings, and the duration of the mentoring relationship, are sufficient to meet the objectives of the program.


CA-MS 7.02

Site-based mentoring programs: 
  1. develop an effective partnership with the institution in which the program is housed; and
  2. ensure that the institution’s officials welcome and support mentors and share the program’s understanding of a mentor’s role.


School-based mentoring programs should ensure that school officials do not view mentors as academic tutors, and encourage mentors to engage mentees in social activities.
NA The program is housed at a site controlled by the organization, or the organization does not operate a site-based mentoring program.
Examples: Programs can be housed at a variety of sites, such as schools, faith-based organizations, youth custody facilities, and workplaces.