2022 Edition

Supervised Visitation and Exchange Services (CA-SVE) 5: Service Environment

Services are provided in a comfortable, welcoming setting that protects the safety of children, families, and personnel.
NA The organization provides only off-site supervision.




Supervised Visitation and Exchange Services enable children to maintain connections with parents with whom they are not living by protecting the physical and emotional safety of the children and their families.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for maintaining safety and security
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Observe facility

Fundamental Practice

CA-SVE 5.01

In order to promote safety on site, physical security measures include:
  1. employing safety features sufficient to address the level of risk of the cases served; 
  2. inspecting any items brought in by children, parents, or caregivers; 
  3. ensuring visitation and waiting areas are child-proofed and free of potential safety hazards; and
  4. when the organization serves family law cases, designing the physical layout of the premises to prevent visual, auditory, and direct contact between visiting and custodial parents (e.g., with separate parking lots, entrances, waiting rooms, and bathrooms).
Examples: Relevant safety features may include, but are not limited to: trained security officers, metal detectors, breathalyzers, automatic locking doors, panic buttons, cameras, intercom systems, and adequate lighting.


CA-SVE 5.02

Visits occur in a welcoming, homelike setting that is child-friendly and supports parent-child interaction.
NA The organization provides only supervised exchange.
Examples: Features of an appropriate setting may include, but are not limited to: comfortable furniture; age-appropriate toys for children; activities for families; and décor, toys, activities, and resources that reflect the different cultures and genders of the individuals served.


CA-SVE 5.03

When the organization serves child protection cases, the physical layout of the premises is designed to allow for contact between visiting parents and caregivers.
NA The organization does not serve child protection cases.