2022 Edition

Vocational Rehabilitation Services (CA-VOC) 10: Work Services

The organization provides a structured work environment, training program, and financial compensation, to maintain the individual’s level of functioning or to facilitate movement toward community employment.
NA The organization does not provide work services.




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for evaluating performance and progress towards competitive employment
  • Copy of informational handbook provided to persons served
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records


CA-VOC 10.01

Work assignments take into account any special needs, including the need for accommodation.


CA-VOC 10.02

The organization prepares and distributes a handbook to persons served that meets the written and oral communication needs of individuals and addresses:
  1. work conditions, compensation practices, and fringe benefits;
  2. workplace rules and regulations;
  3. grievance and appeal procedures; and
  4. the process persons served follow to achieve community employment.


CA-VOC 10.03

The organization develops a system for evaluating the employee’s work performance and progress toward competitive employment.