2022 Edition

Workforce Development and Support Services (CA-WDS) 3: Community Partnerships

The organization creates partnerships with local employers, community service providers, and educational institutions to provide workforce development services that are appropriate, accessible, coordinated, and comprehensive.




Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Documentation of regular contact and collaboration with relevant systems, providers, and employers from the previous six months
  • Community resource and referral list including community services and potential employers
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Community partners/employers


CA-WDS 3.01

Program managers and supervisors facilitate regular contact and collaboration with relevant systems and government agencies including, but not limited to:
  1. the criminal and youth justice systems;
  2. health and mental health care providers;
  3. educational institutions; and
  4. the local housing authority.
Examples: Methods that the organization may use to facilitate regular contact among its community partners include:
  1. virtual networking;
  2. email/phone; 
  3. co-location;
  4. satellite locations or roving vans; and
  5. referral or formal contracting.


CA-WDS 3.02

The organization develops and maintains a working relationship with employers in the community identified as being in need of trained workers and able to offer opportunities for career advancement.


CA-WDS 3.03

The organization maintains a comprehensive list of community service providers and potential employers that is accessible to direct service personnel.