2022 Edition

Workforce Development and Support Services (CA-WDS) 5: Training and Personal Development Services

The organization works with community employers to provide job seekers with training programs and other personal development opportunities that help individuals acquire the knowledge and skills necessary to achieve gainful employment and job mobility.
NA The organization does not provide training and personal development services.




Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for reviewing training courses every two years
  • Table of contents for job readiness training curricula
  • Policy on serving individuals with disabilities
  • Job readiness training curricula
  • Course descriptions for each training course offered in the previous six months
  • Training schedules for the previous six months
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Job seekers
    4. Employers
  • Review case records


CA-WDS 5.01

The organization reviews its training courses every two years with input from local business, and makes modifications as necessary, to ensure that training programs:
  1. meet the needs of local employers; and
  2. are appropriate to the skill level of local job seekers.


CA-WDS 5.02

Job readiness training addresses:
  1. workplace practices;
  2. workforce diversity;
  3. anger management and conflict resolution;
  4. working effectively with others;
  5. stress and time management;
  6. computer literacy; and
  7. financial literacy.


CA-WDS 5.03

Each training course has a written course description including the curriculum, location, and meeting time of training sessions.


CA-WDS 5.04

Training schedules are flexible and include evening hours and, when possible, distance learning opportunities and individually paced instruction.
Examples: Individually paced instruction is typically offered through a computer-based program that allows students to skip quickly over material they are familiar with or move slowly through material that is more difficult. It is often more effective to provide this in a classroom-style setting where a teacher or trainer is available if the student has questions.


CA-WDS 5.05

Based on their assessed needs and individualized employment plan, job seekers have access to a combination of educational programs that include:
  1. degree or certificate programs;
  2. ESL courses; and
  3. GED or high school courses.


CA-WDS 5.06

Individuals with disabilities are offered professional skill-development training courses in integrated settings, either directly or by referral, as appropriate to their individualized employment objectives.