2022 Edition

Workforce Development and Support Services (CA-WDS) 6: Job Development and Placement Services

The organization provides the necessary job development and placement services to help the job seeker find and keep a job that is consistent with his or her employment plan.
NA The organization does not provide job development and placement services.




Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Placement and follow-up procedures
  • Procedures for referring individuals to services
  • Sample labour market information provided to job seekers
  • Training curricula or other informational materials on job search strategies
  • Community resource and referral list including support service providers

  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Job seekers
    4. Employers
  • Review case records


CA-WDS 6.01

The organization provides the job seeker with current labour market information, consistent with their employment objectives, including current job listings with salary levels and opportunities for advancement.


CA-WDS 6.02

The organization supports the job seeker’s search for employment by helping him or her develop a job search strategy and improve job search skills including:
  1. resume writing;
  2. interview and negotiation techniques; and
  3. accessing online resources.


CA-WDS 6.03

To promote job retention, the organization:
  1. offers varied placement opportunities;
  2. encourages job seekers to pursue living wage jobs;
  3. links job seekers to appropriate work supports; 
  4. provides job placements with potential for advancement; and
  5. provides job seekers, either directly or by referral, with needed support services designed to reduce barriers to job retention.
Examples: Work supports are federally and provincially funded programs that provide assistance to low-income families. Examples of work supports include public assistance and subsidized medical, education, and housing.

Examples: Common barriers to job retention include:
  1. family responsibilities;
  2. inaccessible or unreliable transportation;
  3. insufficient benefits or income;
  4. social isolation on the job;
  5. lack of dependable childcare;
  6. the continued use of alcohol or drugs; and
  7. a lack of affordable and dependable housing.


CA-WDS 6.04

Following a placement, the organization:
  1. follows up with both the employer and the employee to assess the appropriateness of the placement and address any emerging issues with placed workers; and
  2. continues follow-up and support services as appropriate to the identified needs of the individual and the employer.