New Survey for Mandated Reporters and Hotline and Helpline Workers

Every day, human services professionals and volunteers make important decisions in order to keep children safe and help families reach their full potential. The Quality Improvement Center on Helplines and Hotlines is conducting practical research to understand more about how these decisions are made. We want to hear from you to learn about how to keep children safe, target child protection resources effectively, and ensure all families can thrive.

We invite all mandated reporters and helpline and hotline staff to complete an anonymous survey about your experiences.

The survey deadline is Oct. 24. Respondents will be entered in a drawing to win one of five $50 gift cards.

Select the survey that is most appropriate for your role. All surveys are anonymous and take about 15 minutes to complete.

• Mandated Reporter. For individuals required to report suspected child maltreatment as part of a professional or volunteer role
• CPS Hotline Staff. For those working in any capacity at a child protection hotline
• Helpline Staff. For those working or volunteering at a community-based helpline as a front-line worker, supervisor, or other non-leadership staff
• Helpline Leadership. For those working or volunteering at a community-based helpline at the manager level or above

Please share the survey links widely. If you would like to distribute a printed copy of this information that includes the QR code, download this flier. These are some of the first national surveys of hotline and helpline staff, which means you can make an impact by participating and spreading the word.

Survey results will help the Center make recommendations on policies and practices for better decision making about families and develop new and improved pathways for families to get the help they need.

If you have any questions about a survey or this research project, email the Center.

The Center is administered by Evident Change in partnership with Social Current and the Children’s Trust Fund Alliance as part of a cooperative agreement with the Children’s Bureau.

This project is supported by the Administration for Children and Families (ACF) of the United States (US) Department of Health and Human Services (HHS) as part of a financial assistance award totaling $2,500,000 with 100% funded by ACF/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, ACF/HHS or the US Government. For more information, please visit the ACF website Administrative and National Policy Requirements.