Root Cause Analysis Tools for Effective Quality Improvement

Join Social Current Strategic Industry Partner CCNY, Inc. for a tactical “how to” for root cause analysis tools that will produce productive and positive quality improvement projects.

In this webinar, your team will learn the mechanics of process improvement, specifically conducting a root cause analysis and applying tools and techniques. A root cause analysis (RCA) is a systematic approach to understanding the causes of an adverse event and identifying system flaws that can be corrected to prevent the error from happening again.

When utilizing a team approach to problem solving, there are often many opinions as to the problem’s root cause. CCNY will introduce you to the tools you can use to identify root causes that lead to more effective Plan/Do/Study/Act projects. The tools covered in this webinar will be:

• Driver Diagrams
• Process Mapping
• Fishbone Analysis
• 5 Whys

Takeaways

• Explore the type of organizational (QI) culture it takes to support RCA
• Learn how to operationalize the tools (Driver Diagrams, Process Mapping, Fishbone Analysis, 5 Whys)
• Identify how to leverage a root cause analysis to kick off a Plan/Do/Study/Act project

Who Should Participate

Anyone responsible for organizational outcomes in quality