C2: Using Data Insights to Drive Excellence in Achieving Accreditation and Service Outcomes
Area of Focus: COA Accreditation, Child, Family, and Community Well-Being
Content Level: Doer
In today’s rapidly evolving social services landscape, integrating data-informed decision making is no longer optional—it’s essential. This session will explore ways to examine and answer the key questions asked in operationalizing COA Accreditation standards for improved service delivery. We’ll show how data can empower social workers and leaders, ultimately improving outcomes for children and families.
Participants will gain insights from a COA Accreditation volunteer peer reviewer and leader of a COA-accredited organization and be introduced to practical tools and techniques for accessing and leveraging data, including cutting-edge natural language processing (NLP) technologies. These innovations can convert qualitative data, such as case notes, into actionable insights, driving more informed decision-making processes.
This session aims to equip participants with the knowledge and tools necessary to achieve measurable continuous quality improvement results by integrating data insights on the health, safety, rights, and inclusion of people served in their daily operations. Participants will learn the value of asking and expeditiously being able to use data to answer their most persistent questions, which can maximize achieving and maintaining COA Accreditation and yield actionable steps to effectively leverage data in their roles.
Whether you are a front-line worker or an organizational leader, this presentation offers valuable, practical insights that can be applied to enhance service outcomes.
Join us to discover how asking the right questions and embracing data can enhance your organization’s service delivery, meet accreditation standards, and, most importantly, provide better support for the children and families you serve.
Learning Objectives
- How key questions can reveal powerful insights from data
- The value of qualitative data to enhance practice
- How natural language processing (NLP) tools can extract meaningful insights from unstructured data to support policy, practice, and outcomes
- How to establish clear protocols to ensure consistency and high-quality practices
- Discuss and share best practices for using data for decision making
Presenters
LaTasha Roberson-Guifarro
Vice President, Chief Strategy & Innovations
Lutheran Child and Family Services of Illinois
Tracy Rohrdanz
Director of Customer Success
Augintel