D5: Trauma-Informed Performance Management: Balancing Care and Standards

Area of Focus: Brain Science and Trauma-Informed Approaches
Content Level: Doer

This session will explore the concept of trauma-informed performance management, an innovative approach that shifts the focus from solely client-centered care to prioritizing staff well-being. Participants will learn how to recognize and address the signs of trauma among staff members and understand the importance of creating a supportive work environment that fosters resilience and empowerment.

It will also address the challenges that arise when trauma-informed practices are misapplied, leading to staff burnout and organizational strain due to tolerance of poor performance. We will discuss strategies to maintain high-quality standards, while being sensitive to the personal experiences of employees. This includes setting clear expectations, providing constructive feedback, and ensuring that trauma-informed principles do not excuse unprofessional behavior, but rather guide the path to recovery and excellence.

By the end of this training, participants will be equipped with the tools to implement a balanced trauma-informed performance management system that upholds the organization’s mission and values without compromising on quality and accountability.

Learning Objectives

  • Understand Trauma-Informed Principles: Participants will gain a comprehensive understanding of trauma-informed practices and how they can be effectively applied to performance management to support staff well-being
  • Balance Empathy with Accountability: Attendees will learn how to balance empathy and understanding for staff trauma with the need to maintain high professional standards and organizational quality
  • Implement Supportive Strategies: Trainees will be equipped with practical strategies to create a supportive work environment that addresses trauma while also ensuring that performance standards are met and maintained


Kiera McGillivray
Chief Program Officer of School Based Initiatives
Co-Director of the Brain Science Training Institute
Children & Families First

Shannon Fisch
Director of Operations & Risk Management
Co-Director of the Brain Science Training Institute
Children & Families First

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