These standards emphasize services that are appropriate, coordinated, culturally competent, evidence-based, and that are provided by a skilled and supported workforce. As a result, consumers, board members, funders, regulators, and staff can have confidence in the credibility, integrity, and achievement of the organization or program.
We view accreditation as a partnership and our approach to accreditation is facilitative and strengths-based. Our primary goal is to assist organizations and programs to implement best practice standards which results in improved service delivery and better outcomes for their clients. This philosophy is demonstrated throughout the accreditation process where the focus is on each organization’s unique mission, resources and culture, as well as the unique needs of the people it serves. Our approach results in a customized process that reflects the capacity of each organization or program and establishes realistic timetables, identifies areas for technical assistance and appropriate staffing of the onsite review team.
In partnership with the human service field, we utilize professional volunteers in each of the most significant activities of the accreditation process. Whether it is serving as a standards review panelist, onsite reviewer or final decision maker, this collaboration ensures that COA accreditation remains relevant and field-driven.