Outcomes and Outputs: Foundations for Performance and Quality Improvement

This virtual training will focus on how to develop meaningful outcomes and outputs and utilize them to demonstrate program effectiveness and drive performance and quality Improvement (PQI). Participants will learn how to identify appropriate outcomes and outputs that align with administrative and program goals, services, and COA Accreditation expectations.

The session also will include a brief introduction to logic models as a practical tool to help organizations connect activities, outputs, and outcomes. Participants will explore how clearly defined outcomes and outputs can support program evaluation, guide decision making, and demonstrate progress toward improved services and results.

This training is designed especially for organizations that are building or strengthening their PQI systems. Participants are also encouraged to attend the virtual training, Aggregating Data for PQI: Analyzing Results to Improve Programs, June 17 from 1:30-3 p.m. ET, to learn how to collect, analyze, and interpret aggregate data to support quality improvement. These two trainings build on the introductory PQI training that is offered quarterly.

Takeaways

• Staff at organizations pursuing COA Accreditation for the first time and new primary contacts
• PQI directors, coordinators, and staff with PQI responsibilities
• Staff seeking guidance on developing, tracking, and using outcomes and outputs

Who Should Participate

• The difference between outcomes and outputs and the role each plays in PQI
• How to identify meaningful outcomes and outputs that align with program goals and services
• How logic models connect program activities, outputs, and outcomes
• Methods for using outcomes and outputs to support program evaluation, quality improvement, and alignment with COA Accreditation standards