C3: Creating a Culture of Innovation: Strategies at the Intersection of Quality Improvement and Human-Centered Design
Area of Focus:
Organizational and Service Delivery Innovations
Room Location: Key 9
As organizations continue to seek increased impact with children, families, and communities, it is key to create a culture of continuous learning, improvement, and innovation. This session will cover various strategies for effectively implementing quality improvement and human-centered design (HCD) systems.
This session will share how human-centered design can be helpful for engaging staff at all levels and delve into how Congreso de Latinos Unidos implemented a comprehensive HCD that spanned the whole organization and more than 50 programs. Participants will leave with practical tools, tips, and techniques for shifting from a culture of compliance to a culture of innovation.
- Key components of human-centered design and how they can be applied to the interconnected topics of quality assurance, quality improvement, performance management, and quality management (especially related to multi-service agencies and government-funded programs)
- Review a newly created Human-Centered Program Design Toolkit, developed by Congreso, which includes specific techniques that have been adapted for use in human services
- Challenges and opportunities associated with the shift from a culture of compliance to a culture of innovation, including practical steps to take in your organization to create buy-in and positive impact for staff and the communities you serve
VP for Quality Management
HeartShare Human Services of New York
Chief Program Officer
Congreso de Latinos Unidos