E4: Equip the Flip: Advancing Equity and Shifting Power to Community

Area of Focus: Workforce Resilience and Leadership

Human services leaders work in a disruptive operating environment and face many workforce challenges and systemic issues. In hopes of identifying and building solutions, particularly those grounded in partnering with community, Social Current and the American Public Human Services Association have joined efforts. Together, they will work to co-create a new leadership framework for human service leaders of both community-based organizations and public agencies.

During this session, facilitators will present the latest insight gained from research conducted with community members and senior leaders. This research is based around how we can work collaboratively across the human services ecosystem and flip to a new power-sharing paradigm. Innovative and impactful examples of addressing challenges facing today’s human services workforce will be key components of the workshop.

Human services leaders must align on a shared vision and guide others using new mental models and a new operating paradigm that engages leaders at all levels. They must also operationalize practices that confront implicit bias, center community and belonging, incorporate input from families to improve service delivery, and hire people with lived experience at all levels.

Learning Objectives

  • New perspectives and strategies for shifting power dynamics within communities
  • How to design a data collection plan that is inclusive of individuals with lived experience
  • How to develop targeted multi-group outreach campaigns
  • How to conduct sector analyses focused on equity, race, accessibility, health, and well-being that support continuous learning


Michon Hicks, M.A.
Social Current
Senior Director of Leadership Development/Workforce Excellence

Trinka Landry-Bourne, Ph.D.
American Public Human Services Association
Organizational Effectiveness Consultant Leadership Development

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