Social Current has released its 2021 U.S. Human Services Workforce Trends and Compensation Study. Use this report to help your organization stay competitive and high performing, hire top candidates, and retain the best employees.
This year’s report has been informed by data from more than 230 nonprofit human services organizations and features detailed salary information on the top executive, professional, direct service, and support staff positions.
The study provides compensation data for 60 positions:
- Chief executive
- Professional staff: 16 positions
- Direct services Staff: 22 positions
- Support staff: 21 positions
The 2021 survey also included a section on human services workforce trends. This information builds on data collected in 2017 and 2019. The trend report addresses topics including recruitment, retention, turnover, and advancing equity. New this year is a section on how organizations adapted to the COVID-19 pandemic.
The trend report is based on survey questions developed in consultation with human resources professionals at community-based organizations. Use this baseline data, which is designed for benchmarking and goal setting, to encourage conversations, generate ideas, identify priorities, and inspire new questions.
Key Findings of the Study
- Nearly 70% of participating organizations believe that not having a formal retention plan at least somewhat hinders their organizations’ progress to some degree, yet many report financial and administrative barriers to implementation.
- Staff with the highest turnover levels are direct service and support level staff.
- Almost 70% of responding organizations indicated they are engaged in activities focused on advancing equity, diversity, and inclusion at the staff or individual levels.
- Over 90% of participating organizations plan to work in the office again (in some form) when the pandemic improves.
Download the 2021 Report
Download the 2021 U.S. Human Services Workforce Trends and Compensation Study online.
If your organization participated in this year’s survey, the point of contact identified in your survey response was sent an email Nov. 16 with a coupon code for accessing the report. Contact the Evaluation and Research Team with questions.
Download the 2021/2020 Report Bundle
The 2021 report complements the 2020 U.S. Human Services Compensation Study, which focuses on executive, director, and management positions. Purchasing the 2020 and 2021 report bundle provides complete compensation data for the full range of staff at your organization. It also includes in-depth information on workforce trends.
Free Upcoming Human Resources Webinars
The State of Vaccine Mandates and Community-Based Organizations
Dec. 1 from 2-3 p.m. ET
Beyond the Great Resignation: How to Future-Proof Your Hiring
Dec. 2 from 3-4 p.m. ET
Contact the Social Current Evaluation and Research Team with questions.
On Nov. 4, the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) issued a new federal rule mandating COVID-19 vaccinations or a minimum of weekly testing for workers at U.S. companies with 100 or more employees (see the OSHA webinar recording: COVID-19 Vaccination and Testing Emergency Temporary Standard). The Biden administration also released a new rule through the Centers for Medicare and Medicaid Services (CMS) that requires workers at health care facilities participating in Medicare or Medicaid to be fully vaccinated by Jan. 4, 2022. However, most home- and community-based organizations are excluded from the definition of a “covered entity,” as the rule provides an exemption for certain services. For additional details, see our Nov. 8 federal update.
Leaders of community-based organizations are finding themselves needing to determine their organizations’ paths for creating and upholding vaccine policies, a topic that was covered in the Dec. 1 webinar, Critical Conversation: The State of Vaccine Mandates and Community-Based Organizations. Leaders are also finding that their community partnerships are a powerful resource for support and guidance around vaccine hesitancy that could be present in their staff and community, particularly when it comes to health equity in underserved communities.
To help community-based organizations navigate this complex issue, this list of resources breaks down key considerations and includes tools and tips to meet compliance requirements and address vaccine polarization present in many workforce environments and communities.
OSHA Emergency Temporary Standard (ETS)
COVID-19 Vaccination and Testing ETS Landing Page
United States. Dept. of Labor
Includes links to the full Federal Register rule, webinar overview, fact sheets, FAQ, social media toolkit, and sample policy templates.
CMS Emergency Regulation
Biden-Harris Administration Issues Emergency Regulation Requiring COVID-19 Vaccination for Health Care Workers
Centers for Medicare & Medicaid Services
Press release with links to the interim final rule and list of FAQs
Employer Compliance Tips
OSHA Emergency Temporary Standard: COVID-19 Vaccination and Testing Requirements for Larger Employers
National Council of Nonprofits
Summary that answers most nonprofit questions and aids nonprofit employers seeking to determine coverage and comply with the standard. It includes compliance tips, how employees are counted, who is exempt, and what the requirement means in real terms.
CMS Announces New COVID-19 Vaccination Requirements for Health Care Facilities under Medicare and Medicaid Programs
National Association of Counties
Brief summary of the eligibility, requirements, and compliance deadlines under the interim final rule.
How to Comply with OSHA’s COVID-19 Vaccination Emergency Temporary Standard
Step-by-step guide for determining employee vaccination status, testing logistics, paid time off, remote workers, written policies, communications, and reporting and record keeping.
5-Step Plan for Employers After President Biden Announces Workplace Vaccine Mandates
Five-step action plan includes tips on developing a plan for handling accommodation requests, preparing for OSHA complaints and inspections, etc.
How Employers Can Handle Confidentiality and Privacy Concerns Related to Collecting COVID-19 Vaccine Information
Important points to keep in mind when tracking, collecting, or disclosing an employee’s vaccination status in certain circumstances.
An Employer’s Guide to Navigating Third-Party Vaccine Mandates on Visitors, Vendors, and More
Includes information about how to enforce your own COVID-19 policy on customers, contractors, and guests.
Social Current serves on the advisory board of the National Covid-19 Resiliency Network (NCRN), to mitigate the impact of COVID-19 on racial and ethnic minority, rural, and socially vulnerable populations. Stay up to date with new resources about COVID-19 by joining the network and follow them on social media.
Emphasizing Equity in COVID-19 Vaccine Requirements
Made to Save
Includes many ways to focus on equity aligned with the principles of health and safety, lived experiences of those who are affected, and information and access.
Want People to Take the COVID-19 Vaccine? Confront Racism in Health Care
The Commonwealth Fund
Shanoor Seervai talks to Rhea Boyd, M.D., a pediatrician and public health advocate, about what it takes to dismantle the historic racism that has long prevented people of color from getting the health care they need.
COVID-19 Vaccine Equity
Centers for Disease Control and Prevention
Use these resources to engage with communities that have been affected by COVID-19. Many of the resources available can be tailored for racial and ethnic minority communities.
Vaccinate with Confidence
Centers for Disease Control and Prevention
Includes links to How to Build Healthcare Personnel’s Confidence in COVID-19 Vaccines, strategies for workplaces, and reports about the status of COVID-19 vaccine confidence.
Language that Works to Improve Vaccine Acceptance: Communications Cheat Sheet
Recommendations derived from data in a nationwide survey of 1,400 registered voters with an oversample of 300 Black Americans and 300 Latinx Americans.
What Role Do Culture and Morale Play in Vaccine Mandates?
Insight on potential resistance from employees who are not in a protected category but refuse to be vaccinated, as well as fears of the impact of a mandate on company culture and employee morale.
Three Steps to Smart Covid-19 Testing: A Guide for Employers
Duke-Margolis Center for Health Policy
This guide is designed to help businesses and other organizations develop appropriate Covid-19 testing plans to enable safe operations during the pandemic.
The Weekly Testing Option in Biden’s COVID-19 Mandate: Prepare Now for a Fast Start
Covers what tests to accept, whether your company must pay for the tests, where to have employees tested, how to verify test results, and how to deal with non-compliance.
Do We Have to Pay for That? Part 1—COVID-19 Vaccination, Testing, and Screening Activities
National Law Review
Looks at vaccination, testing, and screening considerations during and outside of working hours.
December 1, 2021 @ 12:00 pm – 1:00 pm
Health and wellness continue to be at risk due to the COVID-19 pandemic and the emerging variants. Vaccines, despite their effectiveness in countering the pandemic, have become a political diversion at best and dangerously polarizing at worst. Although freedom of choice is important, considerations should be given to the myriad implications of a pandemic that continues to pose critical risks to the health and well-being of many citizens. For these reasons, companies across the country are mandating vaccinations for employees—whether as an internal organizational decision or in compliance with federal and regional mandates—with the burden falling on leaders to determine their organization’s path for creating and upholding vaccine policies.
Community-based organizations, many of which continue to be on the leading edge of the pandemic’s damaging effects on marginalized and high-risk populations, are working to navigate the current landscape in the best interest of the individuals, families, and communities they serve. This is done while also needing to support their most valuable asset—their employees.
Often, community members turn to the programs and services that community-based organizations provide to get advice and resources in making vaccine decisions for their families. This can put organizations and their staff in difficult situations that cannot be void of personal beliefs and biases. The scenario can also cause additional stress and division among team members and thwart a supportive and productive organizational culture. Leaders and human resources staff may find themselves struggling to make the right choices with and for their workforce during this period of “Great Resignation,” when recruitment and retention of staff and talent remain challenging.
In this panel discussion, you will hear from leaders who are dealing with difficult decisions every day to support their communities and their workforce. Participants can expect:
- A direct, authentic, and bold discussion with leaders of community-based organizations
- To address the issues and challenges community-based organizations are facing
- Idea sharing around steps that have been taken and their results
Because the stakes are high, the conversation will be direct, authentic, and bold. The fact is that we are in this together and our work has never been more critical.
- Current issues affecting community-based organizations as the COVID-19 pandemic continues
- Ways you can support your community and workforce during this difficult time
- Engage with a call to action identifying your next steps
Who Should Participate
- Chief executives
- HR directors
- Benefits managers
Vice President of New Business Development
Beech Acres Parenting Center
Child & Family Resources
Executive Director of Indiana
National Youth Advocate Program Inc. (NYAP)
Senior Director of Government Relation