Social Current has released its 2021 U.S. Human Services Workforce Trends and Compensation Study. Use this report to help your organization stay competitive and high performing, hire top candidates, and retain the best employees.

This year’s report has been informed by data from more than 230 nonprofit human services organizations and features detailed salary information on the top executive, professional, direct service, and support staff positions.

The study provides compensation data for 60 positions:

• Chief executive
• Professional staff: 16 positions
• Direct services Staff: 22 positions
• Support staff: 21 positions

The 2021 survey also included a section on human services workforce trends. This information builds on data collected in 2017 and 2019. The trend report addresses topics including recruitment, retention, turnover, and advancing equity. New this year is a section on how organizations adapted to the COVID-19 pandemic.

The trend report is based on survey questions developed in consultation with human resources professionals at community-based organizations. Use this baseline data, which is designed for benchmarking and goal setting, to encourage conversations, generate ideas, identify priorities, and inspire new questions.

Key Findings of the Study

• Nearly 70% of participating organizations believe that not having a formal retention plan at least somewhat hinders their organizations’ progress to some degree, yet many report financial and administrative barriers to implementation.
• Staff with the highest turnover levels are direct service and support level staff.
• Almost 70% of responding organizations indicated they are engaged in activities focused on advancing equity, diversity, and inclusion at the staff or individual levels.
• Over 90% of participating organizations plan to work in the office again (in some form) when the pandemic improves.

Download the 2021 Report

Download the 2021 U.S. Human Services Workforce Trends and Compensation Study online.

If your organization participated in this year’s survey, the point of contact identified in your survey response was sent an email Nov. 16 with a coupon code for accessing the report. Contact the Evaluation and Research Team with questions.

Download the 2021/2020 Report Bundle

The 2021 report complements the 2020 U.S. Human Services Compensation Study, which focuses on executive, director, and management positions. Purchasing the 2020 and 2021 report bundle provides complete compensation data for the full range of staff at your organization. It also includes in-depth information on workforce trends.

Free Upcoming Human Resources Webinars

The State of Vaccine Mandates and Community-Based Organizations
Dec. 1 from 2-3 p.m. ET

Beyond the Great Resignation: How to Future-Proof Your Hiring
Dec. 2 from 3-4 p.m. ET

Contact the Social Current Evaluation and Research Team with questions.

On Nov. 4, the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) issued a new federal rule mandating COVID-19 vaccinations or a minimum of weekly testing for workers at U.S. companies with 100 or more employees (see the OSHA webinar recording: COVID-19 Vaccination and Testing Emergency Temporary Standard). The Biden administration also released a new rule through the Centers for Medicare and Medicaid Services (CMS) that requires workers at health care facilities participating in Medicare or Medicaid to be fully vaccinated by Jan. 4, 2022. However, most home- and community-based organizations are excluded from the definition of a “covered entity,” as the rule provides an exemption for certain services. For additional details, see our Nov. 8 federal update.

Leaders of community-based organizations are finding themselves needing to determine their organizations’ paths for creating and upholding vaccine policies, a topic that was covered in the Dec. 1 webinar, Critical Conversation: The State of Vaccine Mandates and Community-Based Organizations. Leaders are also finding that their community partnerships are a powerful resource for support and guidance around vaccine hesitancy that could be present in their staff and community, particularly when it comes to health equity in underserved communities.

To help community-based organizations navigate this complex issue, this list of resources breaks down key considerations and includes tools and tips to meet compliance requirements and address vaccine polarization present in many workforce environments and communities.

OSHA Emergency Temporary Standard (ETS)

COVID-19 Vaccination and Testing ETS Landing Page
United States. Dept. of Labor
Includes links to the full Federal Register rule, webinar overview, fact sheets, FAQ, social media toolkit, and sample policy templates.

CMS Emergency Regulation

Biden-Harris Administration Issues Emergency Regulation Requiring COVID-19 Vaccination for Health Care Workers
Centers for Medicare & Medicaid Services
Press release with links to the interim final rule and list of FAQs

Employer Compliance Tips

OSHA Emergency Temporary Standard: COVID-19 Vaccination and Testing Requirements for Larger Employers
National Council of Nonprofits
Summary that answers most nonprofit questions and aids nonprofit employers seeking to determine coverage and comply with the standard. It includes compliance tips, how employees are counted, who is exempt, and what the requirement means in real terms.

CMS Announces New COVID-19 Vaccination Requirements for Health Care Facilities under Medicare and Medicaid Programs
National Association of Counties
Brief summary of the eligibility, requirements, and compliance deadlines under the interim final rule.

How to Comply with OSHA’s COVID-19 Vaccination Emergency Temporary Standard
SHRM
Step-by-step guide for determining employee vaccination status, testing logistics, paid time off, remote workers, written policies, communications, and reporting and record keeping.

5-Step Plan for Employers After President Biden Announces Workplace Vaccine Mandates
Fisher Phillips
Five-step action plan includes tips on developing a plan for handling accommodation requests, preparing for OSHA complaints and inspections, etc.

How Employers Can Handle Confidentiality and Privacy Concerns Related to Collecting COVID-19 Vaccine Information
Fisher Phillips
Important points to keep in mind when tracking, collecting, or disclosing an employee’s vaccination status in certain circumstances.

An Employer’s Guide to Navigating Third-Party Vaccine Mandates on Visitors, Vendors, and More
Fisher Phillips
Includes information about how to enforce your own COVID-19 policy on customers, contractors, and guests.

Equity

Social Current serves on the advisory board of the National Covid-19 Resiliency Network (NCRN), to mitigate the impact of COVID-19 on racial and ethnic minority, rural, and socially vulnerable populations. Stay up to date with new resources about COVID-19 by joining the network and follow them on social media.

Emphasizing Equity in COVID-19 Vaccine Requirements
Made to Save
Includes many ways to focus on equity aligned with the principles of health and safety, lived experiences of those who are affected, and information and access.

Want People to Take the COVID-19 Vaccine? Confront Racism in Health Care
The Commonwealth Fund
Shanoor Seervai talks to Rhea Boyd, M.D., a pediatrician and public health advocate, about what it takes to dismantle the historic racism that has long prevented people of color from getting the health care they need.

COVID-19 Vaccine Equity
Centers for Disease Control and Prevention
Use these resources to engage with communities that have been affected by COVID-19. Many of the resources available can be tailored for racial and ethnic minority communities.

Vaccine Hesitancy

Vaccinate with Confidence
Centers for Disease Control and Prevention
Includes links to How to Build Healthcare Personnel’s Confidence in COVID-19 Vaccines, strategies for workplaces, and reports about the status of COVID-19 vaccine confidence.

Language that Works to Improve Vaccine Acceptance: Communications Cheat Sheet
de Beaumont
Recommendations derived from data in a nationwide survey of 1,400 registered voters with an oversample of 300 Black Americans and 300 Latinx Americans.

What Role Do Culture and Morale Play in Vaccine Mandates?
Starner
Insight on potential resistance from employees who are not in a protected category but refuse to be vaccinated, as well as fears of the impact of a mandate on company culture and employee morale.

Testing

Three Steps to Smart Covid-19 Testing: A Guide for Employers
Duke-Margolis Center for Health Policy
This guide is designed to help businesses and other organizations develop appropriate Covid-19 testing plans to enable safe operations during the pandemic.

The Weekly Testing Option in Biden’s COVID-19 Mandate: Prepare Now for a Fast Start
Gartner
Covers what tests to accept, whether your company must pay for the tests, where to have employees tested, how to verify test results, and how to deal with non-compliance.

Do We Have to Pay for That? Part 1—COVID-19 Vaccination, Testing, and Screening Activities
National Law Review
Looks at vaccination, testing, and screening considerations during and outside of working hours.

Panelists

Jill Huynh

Vice President of New Business Development
Beech Acres Parenting Center

Biography

Jill Huynh

Vice President of New Business Development
Beech Acres Parenting Center

Jill Huynh is currently the vice president for new business development at Beech Acres Parenting Center, which is a parent-focused, family-centered organization with the mission of: Inspiring and equipping today’s parents, families and communities to raise capable, caring, contributing children.  Huynh oversees transformative and innovative projects that will guide Beech Acres into the future by responding to the needs of today’s parents.

Parent Connext™ is a program that launched in 2016 under Huynh’s leadership and embeds parenting specialists in the pediatric office to support parents experiencing challenges. With the goal to prevent and/or mitigate toxic family stress, this program brings medical expertise together with parenting expertise to support parents, children and families holistically.  Under Huynh’s leadership, more than 10,000 parents have completed toxic stress screenings and more than 1200 parents have engaged in Parent Coaching services during the initial two years of implementation.

Huynh has been employed at Beech Acres for 20 years. Prior to joining the Beech Acres team, she worked for Psych Systems of Cincinnati and St. Joseph’s Orphanage as a child mental health clinician for several years.

Huynh has been a licensed social worker in Ohio since 1994. She graduated from the University of Louisville with degrees in psychology and sociology.

She has participated in numerous speaking engagements, trainings, and parenting workshops throughout the Cincinnati/Northern Kentucky area addressing parenting and mental health issues. Huynh was nominated by the Cincinnati Business Courier as a 40 under 40 leader in the community. She is most proud of her two sons, Austin and Owen, as well as her 25 years of marriage to her husband, Minh.

Eric Schindler

CEO
Child & Family Resources

Biography

Eric Schindler

CEO
Child & Family Resources

Since 2005, Dr. Eric Schindler has been the president and CEO of Child & Family Resources Inc. (CFR), a statewide community-based nonprofit based in Tucson. Across 13 cities in Arizona, CFR works in communities to promote strong, healthy families and ensure high quality early childhood education so children can reach their full potential. CFR also partners with teens to prevent pregnancy, drug use, and suicide.

Schindler received his doctorate in clinical psychology from the University of Arizona in 1982. After postdoctoral studies in child and family psychology at U.C. Davis, and pediatric psychology in Chicago, he has spent the last 40 years working in Tucson community settings as an administrator, director, teacher, and practitioner. A licensed clinical psychologist since 1984, he had a private practice focused on marriage and family therapy, and substance abuse, and was an adjunct faculty in the Department of Family Studies and Human Development at the University of Arizona for many years.

He and his wife Andrea, a family practice physician, have two adult sons. They enjoy scuba diving, travel adventures to different countries, yoga, hiking, and cycling in their spare time.

David Siler

Executive Director of Indiana
National Youth Advocate Program Inc. (NYAP)

Biography

David Siler

Executive Director of Indiana
National Youth Advocate Program Inc. (NYAP)

In April 2021, David Siler began serving as the executive director of Indiana for National Youth Advocate Program (NYAP). Previously, he served for five years as the president/CEO of Families First Indiana. Siler took Families First through an organizational strategic planning process during 2019-2020 that resulted in a merger with the Children’s Bureau of Indiana. Since the newly merged organization did not need two CEOs, he commenced a job search that led him to NYAP. 

Prior to his time with Families First, Siler served the Catholic Archdiocese of Indianapolis as the agency director of St. Elizabeth Coleman Pregnancy and Adoption Services, followed by his promotion to the executive director for Catholic Charities, where he served for 16 years.  

Siler holds a bachelor’s in business from Ball State University, a master’s in social work from Indiana University, and is a licensed clinical social worker. 

Siler currently serves on the board of directors of IARCA (Indiana Association of Resources and Child Advocacy, a statewide association of organizations serving children); the IN211 Advisory Council for the Family & Social Service Administration of Indiana; the Social Current CEO Council; and Purdue University’s Center on the Family Advisory Council.  

Siler has a passion for family, justice and equity, leadership, and learning. His focus is to help NYAP continue to grow as a champion for children and families in Indiana. 

Moderator

Ilana Levinson

Senior Director of Government Relation
Social Current

Biography

Ilana Levinson

Senior Director of Government Relation
Social Current

Ilana Levinson is the senior director of government relations for Social Current. In this role, she represents the organization and its network to Congress and federal agencies. She also coordinates activities and partnerships with partners and policy coalitions in Washington D.C. to advance aligned goals.

Prior to joining Social Current, Levinson served as senior director of advocacy and public policy for YouthBuild USA, a national organization focused on reconnecting low-income, out-of-school youth to education and job training. Under her leadership, the organization more than doubled federal legislative support and increased annual federal investment by $12 million, to $90 million annually. She also cofounded the Reconnecting Youth Campaign, a national advocacy campaign focused on creating one million reconnection pathways for opportunity youth each year. She served as a legislative assistant from 2006-2011 in the office of Sen. Debbie Stabenow (D-Mich.), focusing on furthering legislation to expand healthy food access to low-income residents, the promotion of green collar jobs, and efforts to re-engage out-of-school youth in education and employment opportunities.

She received her master’s in public and nonprofit administration from the Wagner School of Public Service at New York University and her bachelor’s from Michigan State University.

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