Social Current’s Knowledge and Insights Center is now offering access to the Next Big Idea Club. This virtual book club, curated by bestselling authors Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink, delivers the most important nonfiction books of the year. Through our online forum, you can dive deep into impactful ideas with 45-minute audio and video lessons. These lessons distill the essence of groundbreaking books, offering you a comprehensive understanding in a fraction of the time.

Social Current’s access includes highlights from the Next Big Idea Club’s collection of books, with a particular emphasis on:

In this forum, featuring lessons from the books below, you’ll learn strategies and techniques that improve relationships with coworkers, clients, community members, and partners, in addition to your personal relationships away from work.

Access to the Next Big Idea Club is an exclusive benefit for Social Current Impact Partners.

Learn more about the benefits of becoming an Impact Partner online and by joining an upcoming informational webinar.

How to Access

Go to Next Big Idea Club: Better Relationships In and Out of the Workplace.

Social Current Impact Partners can access these lessons for free by logging into the hub. Log in to your existing account or create one if you are a new user. Once logged in, check out the resources list and click on the individual records to view.

Learn more about the Social Current Knowledge and Insights Center.

Lauri Goldkind, associate professor at Fordham University, will lead a session on artificial intelligence (AI) in human services at the upcoming CEO Convening, May 1-3 in Detroit. During the session, she’ll help participants assess opportunities and challenges related to using AI in human services organizations. This rapidly developing technology holds promising benefits for greater efficiency and effectiveness; however, it must be implemented strategically. Participants will be introduced to the three main applications of generative AI, learn how to conduct an organizational readiness assessment, and consider the elements of an organizational AI policy.

Goldkind’s research interests include data justice, AI and data ecosystems in nonprofit management, and telemental health and human rights. She has coauthored two articles for Social Current’s journal, Families in Society: The Journal of Contemporary Social Services. The journal offers peer-reviewed content that continually advances the social work profession.

“That’s the Beauty of It”: Practitioners Describe the Affordances of Direct-to-Consumer Tele-Mental Health
Lauri Goldkind and Lea Wolf
Published 2021, Vol. 102 (Issue 4)

This qualitative study uses the framework of affordances, derived from James Jerome Gibson, to examine what social work practitioners working on direct-to-consumer tele-mental health (DTCTMH) platforms are discovering about the features, benefits, and constraints of virtual therapy.

An interpretive phenomenological approach was employed to document the lived experiences of social workers who practice in this manner. According to the practitioners interviewed, for a subset of individuals seeking treatment, DTCTMH can offer meaningful interpersonal interaction that confers benefit. Key affordances include accessibility, anonymity, meaningful work, autonomy, lifelong learning, and access by new populations. Practitioners simultaneously acknowledge the ethical complexities and structural challenges of DTCTMH practice. The article concludes with suggestions for future research, policy, and practice.

Selling Your Soul on the Information Superhighway: Consenting to Services in Direct-to-Consumer Tele-Mental Health
Lauri Goldkind and Lea Wolf
Published 2020, Vol. 101 (Issue 1)

The practice of on-demand digital psychotherapy presents ethical questions, as new economic models, service delivery systems, and therapeutic models are introduced. Virtual therapy, now offered on a subscription basis by third-party providers, requires users to accept terms of service (ToS) agreements.

This article describes the results of a survey in which participants (n = 579) were asked to compare the values of the Human Rights framework with the language of one tele-mental health platform’s ToS user agreement. Findings suggest that those clients with prior experience with a mental health professional will find the ToS agreements to be the most ethically compromised. Similarly, individuals who are employed and have attained a higher level of education also found the ToS to be ethically suspect. Of those who were surveyed, individuals who hold less education and those who are unemployed, may be at most risk for signing consent to a system they do not understand. The study provides one example of the ethical questions that emerge from the introduction of a new model of for-profit service provision in mental health. Recommendations for consumers and practitioners are suggested.

How to Gain Access to Social Work Research

Social Current’s Knowledge and Insights Center offers the research and resources human services professionals need to stay current on emerging trends, implement practices, and advance organizational excellence. One feature of the Knowledge and Insights Center is the complete collection of Families in Society journal content, dating back to 1920.

In addition, users have access to an extensive resource library with thousands of catalog records in more than 20 topic collections, EBSCOhost, and customized research requests with knowledgeable librarians.

The Knowledge and Insights Center is one of the many benefits of being a Social Current Impact Partner. Other benefits include convenings and networking opportunities, complimentary participation in our workforce resilience virtual learning series, and special cost savings on solutions from Social Current and our Strategic Industry Partners.

Organizations may also purchase access to the Knowledge and Insights Center.

Social Current and the American Public Human Services Association (APHSA) are excited to share progress on our effort to create a leadership framework for community-based and public sector human services leaders that will change the way we work together.

There is a need for a new operating paradigm that puts people at the center of the work, unlocking the power of community-led solutions. A change in how sector leaders work is foundational to advancing equitable, community-led outcomes.

Through focus groups, story gathering, a literature review, and the leadership experiences of both Social Current and APHSA, we have collected and synthesized a rich set of insights and impactful practices. From this collective input, we have been able to map the next generation of leadership competencies for human service leaders. By working from the traditional competencies that we seek to shift or amplify, we began to define/describe leadership competencies that are centered in people, community, and help make them actionable through specific examples.

We invite you and your community members with lived experience to participate in a virtual focus group in November or December. The sessions start Nov. 16. You can sign up here.

Initiative Update and Focus Groups for CEOs and Senior Leaders

Please join us to continue the dialogue. The focus groups will be 60 minutes long. During the session, facilitators will share an overview of the work and how the leadership competencies emerged. For the remainder of the session, participants will discuss how the competencies resonate with them; share their experiences, strategies, and innovations working in the human services sector; and identify how opportunities for improving services can be incorporated in the leadership behaviors or action.

View full details for CEOs and senior leaders and register here. Use this flier to share this opportunity with your team.

Focus Groups Community Members with Lived Experience

Please invite individuals in your communities to participate in these focus groups. We look to hear their perspectives around what makes them feel valued and heard, how to co-create practices and policies, how to improve service access, and how to address racial disparities. We will provide a stipend to individuals participating in these focus groups.

View full details for community members and register here. Use this flier to share this opportunity with your community.

Space is limited, so please register in advance. Only those who have registered in advance and received confirmation can attend.

If you have questions or need further details, contact Trinka Landry-Bourne of APHSA or Robena Spangler of Social Current.

Social Current and the American Public Human Services Association (APHSA) want to learn from human services leaders and individuals with lived experience to inform the way we work together.

We are conducting several focus groups on advancing equity, health, and well-being in our communities and need your help spreading the word to those who have accessed services from your organization. We seek to learn from their rich perspectives and experiences of feeling valued/heard, improving service access, and addressing racial disparities and inequities.

Focus groups are virtual, and will be offered throughout April and May:

People who have experience accessing services and resources offered by your organizations will be provided a participation stipend. Space is limited, so please register in advance. Only those who have registered in advance and received confirmation can attend.

We are truly excited about this work and hope the knowledge we gain from these focus groups will help us create a leadership framework for community-based and public sector human services leaders that will change the way we work together and across boundaries.

If you have questions or need further details, please contact Trinka Landry-Bourne at tlandry-bourne@aphsa.org or Michon Hicks at mhicks@social-current.org.

We want to hear from you! Human services leaders across the country are working to include the expertise of individuals with lived experience. In partnership with the American Public Human Services Association (APHSA), we’re seeking examples of such work to spotlight how others are engaging in efforts that help address structural racism, advance equity, diversity, and inclusion, and authentically center community to drive systems change. Learn more and submit your stories here.

We kindly request you submit your responses no later than Friday, March 31st. 

If you have questions or need further details, please contact Trinka Landry-Bourne or Michon Hicks. 

Strategic organizations are transformative organizations. They look beyond current experience to anticipate future trends and opportunities. They ask, “Why?” and evaluate answers within a future-oriented context. They expect to change.

Trendspotting and trend analysis can be powerful for strategic planning by creating credible illustrations of what the future might look like. Based on that, community-based organizations and their cross-sector partners can align community priorities and resources to help all people reach their full potential.

Incorporating a diversity of trends topics is particularly useful for creating a strategy where the end product is a long-term plan to be implemented over multiple years. Such plans aren’t just about identifying broad goals to be realized, but also key strategies for how the organization will meet those goals. 

Designing Useful Trend Inquiry

Core to trendspotting is research, and two types of research—primary and secondary—are best for identifying data that can inform activities like strategic planning, risk assessment, and opportunity mapping.

Primary research is firsthand research using methods like interviews with consumers and program participants, employees, community leaders and advocates, academic subject matter experts, regulators, policymakers, funders, and other stakeholders.

Secondary research uses available data and information found in reports and databases from diverse industries, which can be used as sources for trend determination. Examples can include demographics and other census tract information, local asset mapping, state and federal data (e.g., Adoption and Foster Care Analysis and Reporting System [AFCARS]), and more.

The essential process of trend investigation is about asking the right questions about the right things. These can roughly be divided into three areas, with examples of questions below:

Getting the Most Out of Scenario Planning

Since no one can tell the future with 100% certainty all the time, developing robust scenarios can help bridge present circumstances with future requirements. The range and value of organizational opportunities based on trend analysis depend on scenarios that should include most of these criteria:

By evaluating relevant trends compiled through primary and secondary research and using the analysis to explore governance and operational scenarios, the ability to optimize programs and services and create achievable pathways to child and family well-being is strengthened.

Harnessing Trends

The Social Current Knowledge and Insights Center, available through our Impact Partnerships, helps professionals in human/social services to learn, improve, and innovate by providing timely, useful, and relevant information and resources. This is done by:

Professional librarians in the Knowledge and Insights Center routinely gather trends data on a variety of organizational topics, such as workforce resilience and service innovation, as well as meta trends that encompass demographics, systemic and environmental factors, technology, and more.

Hot Topics from 2022

Below are some of the key topics that have been monitored in 2022, with an insight summary, brief source examples, and related resources and offerings from Social Current:

Integration of Workforce Resilience as a Key Organizational Sustainability Strategy

Resilience is a buzzword and seen as necessary for workplaces. But can organizations improve employee resilience? Some think yes, others think no. “A resilience-oriented workforce spans many disciplines and training programs will need to reflect that. It requires a collaborative organizational model that promotes information sharing structures.”

Sources:

See Also:

Providers Increasingly Incorporating Social Determinants of Health in Service Delivery  

Social determinants of health (SDOH) and adverse childhood experiences (ACEs) profoundly impact lives of individuals. Both SDOH and ACEs are risk factors for childhood mental health disorders, health, and social outcomes. These factors include housing instability, food insecurity, poverty, community violence, and discrimination. There are ways to help address these risk factors, and this includes things like quality education, safe neighborhoods, and positive parent-child relationships.

Sources:  

See Also:

Biggest Public Health Threats to Teens Are Mental Health Disorders

Teenage pregnancy, smoking, binge drinking, drunken driving and smoking are no longer the biggest public health threats to teens. It is now rising rates of mental health disorders. With up to one in five children having a mental, emotional, development, or behavioral disorder, and rising rates of mental health visits in emergency rooms and depression symptoms rising during the pandemic, it is critical to pay attention to the mental health crisis in young people today.

Sources:  

See Also:

Post-Pandemic Mental Health Crises Driving Change to Suicide Prevention Strategies   

With rising rates of depression and anxiety compared to prior to the pandemic, the new U.S. suicide hotline 988 comes at a critical time. Suicide is a leading cause of death for people ages 10-34 years old, and 90% of those who died by suicide had a “diagnosable mental health condition at the time of their death.”

Sources:  

See Also:

Successful Mental Health Interventions Are More Dependent on Cultural Responsiveness     

Cultural competencies and cultural responsiveness for mental health providers is now seen as critical, even “a matter of life and death.”

Source:  

See Also:

Integrated Community and Systems Response Counteract School-to-Prison Pipeline  

The school-to-prison pipeline is a “disturbing national trend wherein youth are funneled out of public schools and into the juvenile and criminal legal systems. Many of these youth are Black or Brown, have disabilities, or histories of poverty, abuse, or neglect, and would benefit from additional supports and resources. Instead, they are isolated, punished, and pushed out.” 

Source:  

See Also:

Other top trends recently updated by the Knowledge and Insights Center:

How to Access Our Specialized Researchers & Tools

As you plan for 2023 and beyond, make sure you’re utilizing all the tools in your toolbox. Join our Dec. 7 webinar for an in-depth overview of the Knowledge and Insights Center. For more information on the resources portal, including the Ask-a-Librarian reference request service, visit the Social Current Hub or contact the Knowledge and Insights Center.

About the Knowledge and Insights Center

The Knowledge and Insights Center offers a robust resources portal through the Social Current Hub, which includes a digital library with over 22,000 records; aggregated research and business databases; diverse topic collections and library guides; original content summarizing complex information; and coaching that helps users maximize these resources. Our team includes professional librarians with wide-ranging skillsets and extensive experience in collection development specific to the nonprofit social services sector.

Social Current, in partnership with the Hathaway Center for Excellence, is proud to offer the first in a series of APA and CAMFT continuing education eligible courses for practitioners working in and with the child welfare and therapeutic systems. The course is now available for on-demand registration and completion: Working with LGBTQ Youth and Young Adults.

This self-guided course is designed for front-line staff who are working with LGBTQ youth and young adults in community or residential settings. It focuses on how to:

The course is eligible for 1 CE, as the Hathaway Center for Excellence is a continuing education vendor of the American Psychological Association (APA), or 1 CE, as the Hathaway Center for Excellence is a continuing education vendor of the California Association of Marriage and Family Therapists. Course participants receive their CE after completing all quizzes, post-tests, and evaluations associated with the course.

The cost is $75 per person. Organizations who are interested in sending five or more staff to this training should contact the Social Current Organizational Learning Team.

Enroll in this course online, or browse the Social Current learning catalog.

About the Hathaway Center for Excellence

The Hathaway Center for Excellence (HCFE) is the esteemed research and training program of Sycamores. HCFE enables Sycamores to collect and share evidence-based research discoveries to clinical professionals across the U.S. and beyond, ensuring findings help to inspire informed care to all consumers in the therapeutic field.

Contact HCFE with questions about the content of this course.

About the Social Current Learning Exchange

Organizations that have developed courses related to social sector topics can gain exposure and revenue by sharing them through the Social Current Learning Exchange.

Social Current can assist you in converting your training to an online, on-demand course and offer it publicly through our learning catalog. We also can assist in promoting your course to our national network of social sector professionals.

If your organization is interested in making learning available via the Social Current Learning Exchange, contact the Social Current Organizational Learning Team.

As we welcome the new year, and the 22nd month of the pandemic, a critical question likely keeps many leaders awake at night: How do we continue to adapt to the ever-changing landscape and strive to thrive in the face of unrelenting challenges? One answer stands out to me: Partner with staff to build workforce resilience.

Our workforce, the most precious organizational resource, has suffered greatly from COVID-19’s impact, which has only added to existing pressures and difficulties that often affect human services professionals. Despite increased efforts to support staff since March 2020, evidence reveals staff morale and satisfaction have suffered. The O.C. Tanner Institute Global Culture Report indicates a decline in their annual core measurements of workplace culture, including a 14% decrease in sense of purpose and a 15% decrease in sense of appreciation. Health care and human service workers have also experienced a sharp increase in burnout, and workforce shortages are impacting delivery of services.

The good news is we are learning how to respond to these alarming trends. Living and working during a global pandemic has taught us to move from pre-pandemic, top-down employee recognition and self-care initiatives to partnerships with staff that promote brain-based interventions, psychological safety, positive workforce culture, and increased connections.

How to Build Workforce Resilience

Advance Understanding of a Brain Aware Perspective and How to Stay Regulated

To be well at work, we need to know about basic brain functioning. Our brain mediates our thoughts, feelings, and behaviors. Dr. Bruce Perry, principal of the Neurosequential Network and senior fellow of The ChildTrauma Academy, notes, “A brain aware perspective helps me when I’m trying to understand people,” (in What Happened to You?: Conversations on Trauma, Resilience, and Healing). With this knowledge, we can prevent and mitigate the impact of toxic stress on our brains and bodies. We can embrace regulation—the basic strategy for calming our lower brain—and integrate it into everyday work. Dr. Perry’s sequence of engagement: regulate, relate, reason (3 R’s) is grounded in brain science and applicable in every human interaction. It readies us for effective interpersonal communication. Achieving the workforce outcomes we strive for, like increased trust, stronger relationships, candid conversations, and more accountability, all depend on practicing brain-based interventions such as the 3 R’s.

Foster Psychological Safety

Popularized by Amy Edmonson in her book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth, psychological safety is the belief that the work environment is safe for interpersonal risk taking. It leads to authentic conversations that are critical to equity, diversity, and inclusion (EDI) initiatives. It promotes problem solving, innovation, connection, and growth. This practice is built into the culture over time and requires leaders to respond to staff challenges by modeling authenticity, accountability, and compassion, and by creating space for sharing and listening. Google’s Project Aristotle, a two-year study on what makes effective teams, found that the thing that most predicted success in their company is psychological safety.

Increase Connection

Recent research from the O.C. Tanner Institute notes that 45% of employees say the number of individuals they regularly interact with at work has decreased significantly over the past year, and one in three employees feel disconnected from their supervisor. They also report an organization is 12 times more likely to thrive when employees feel connected. Practices such as having frequent check-ins, supporting peer mentorship, normalizing discussions around mental health and EDI, and finding shared purpose all build meaningful connections, even in our virtual and hybrid settings.

Prioritize Positive Workplace Culture

Resilience at work is highly dependent on a positive culture that reflects the organization’s stated values and beliefs. A resilient organization has a shared agreement with its employees that we collectively bring to life our stated values by realizing them in our behaviors, customs, and practices. Together we build increased equity and connection for all staff. Together we create realistic and healthy boundaries and expectations. And together we learn to ask for help, hold ourselves and others accountable, achieve excellence, and celebrate successes.

Create a 2022 Action Plan

Social Current is committed to partnering with leaders at any level to advance these practices, most of which are not fast and easy, but all of which are doable and highly merit the investment of time and resources. Our experts on trauma-informed, resilient-oriented approaches and leadership excellence can share the latest findings around understanding and responding to stress, distress, and trauma in the workforce.

Learn more about our approach to workforce resilience with the Feb. 3 webinar, Building Workforce Resilience to Thrive During Challenging Times. And stay tuned for opportunities to dig deeper through our Spring 2022 offerings: Workforce Resilience SPARK Exchange and Workforce Resilience Learning Collaborative. An overview of our SPARK Exchanges and sneak peak at our Social Current Hub online portal will be held during a Feb. 8 webinar.

Renew the commitment to your staff in the new year through concrete strategies for increasing emotional regulation, self-compassion, and interpersonal connection, as well as accountability and effective communication. Don’t miss the opportunity to explore the cornerstone concepts for building a resilient workforce that can adapt and thrive in times of change and challenge.

Together, we can strengthen our most valuable resource in 2022!

Upcoming Learning Opportunities

Great Resignation and Human Services: Combating Workforce Shortages in Public and Nonprofit Agencies
Webinar, Jan. 31, 2022, 2-3 p.m. ET

Join this webinar hosted by Social Current and the American Public Human Services Association (APHSA) to hear from public and nonprofit human services leaders about the collective workforce challenges, as well as promising approaches that, through partnerships, build organizational capacity to achieve our shared mission of supporting the well-being of people and communities.

Building Workforce Resilience to Thrive During Challenging Times
Webinar, Feb. 3, 2022, 2-3 p.m. ET

Kick off 2022 by exploring concepts and strategies that are foundational to building a workforce that can stay well and healthy. A positive organizational culture is critical for supporting staff as they partner authentically with community members who often experience complex challenges, systemic inequities, and personal trauma. This webinar will explore how to advance positive workforce goals such as managing conflict, nurturing relationships, embracing equity, and achieving excellence.

About the Change in Mind Institute
Learn the key strategies for infusing brain science into your organization’s culture, programs, and practices through a collaborative experience where participating organizations determine their own paths for creating the transformation best suited to their unique needs. The process of embedding brain science principles will lead to improved outcomes for children and families. In addition, it will further enhance their organizational cultures and leadership ability to work collaboratively with partners to build better service systems and policies.

The Institute is led by Karen Johnson, who brings knowledge of the advancing science around resilience, brain development, adversity, toxic stress, equity, and trauma-informed approaches to the complex challenges we face. This expertise, coupled with her 27 years of experience in child welfare, behavioral health, and community services, enables her to successfully partner with leaders, staff, community members, and participants across numerous settings to promote individual and organizational resilience. Johnson is a licensed clinical social worker certified in Dr. Brené Brown’s Dare to Lead and Daring Way and trained in Dr. Bruce Perry’s Neurosequential Model of Therapeutics.

Learn more and consult with us on creating a transformational plan for your organization.

Social Current and Unite Us Collaborate to Address Health and Social Disparities in Communities

New York and Washington, D.C., Dec. 15, 2021–

Social Current, formally the Alliance for Strong Families and Communities, and the Council on Accreditation, today announced its collaboration with Unite Us, the nation’s leading technology company connecting health and social care services, to advance health equity and improve health and social outcomes through innovation and technology. This relationship will enable Social Current and Unite Us to work collaboratively to make positive change in communities across the country.

Social Current, a national advocate that ignites change for an equitable society where all people can thrive, is a newly formed organization with roots in the nonprofit and social sectors dating back more than a century. Unite Us, an outcome-focused technology company that builds coordinated care networks of health and social service providers, is building a sustainable infrastructure for social services to not only survive, but thrive. Unite Us’ end-to-end solution, specifically Unite Us Payments, can support organizations in Social Current’s network by providing the technology infrastructure to permit those organizations to be paid by the private sector for the services they are providing to their communities.

Many community-based organizations across the country don’t have the capacity they need to meet local needs because social care has been historically underfunded. Unite Us Payments provides the infrastructure for funding entities and community-based organizations to collaborate seamlessly—from streamlining the documentation, reporting, and billing processes, to tying social care services back to health outcomes. By demonstrating the value of social care investments, Unite Us Payments makes it easier for community-based organizations to access funding, provide social care at scale, and ensure the sustainability of social care services in the community.

Together, Social Current and Unite Us will highlight ways community-based organizations can use Unite Us Payments to sustainably increase their capacity and measurably impact health outcomes, supporting the case for value-based payment arrangements.

“Community-based organizations have extensive experience and expertise in improving the health and well-being of communities by addressing a variety of social and environmental factors. Through our collaboration with Unite Us, we will work together, leveraging technology, to accelerate the impact of community-based organizations and ensure they are compensated for the value they bring,” said Michelle Hinton-Ford, Director of Practice Excellence for Health and Mental Well-being at Social Current.

“Unite Us is incredibly excited about our collaboration with Social Current. Social Current is a leading voice for change in the social sector, one that can amplify the need to enable social care funding at scale. Through our work together, we look forward to challenging the current paradigm of reactive, clinically-focused systems of care by promoting payment solutions for investment in the foundations of whole-person care,” said Adrienne Sherk, Senior Director, Community-based Organization Partnerships, Unite Us.

Social Current is hosting a webinar presented by Unite Us Feb. 10 from noon-1 p.m. ET on maximizing investments in community-based services. Register now to learn how technology can play a critical role in increasingly bringing together funding streams to sustainably fund the services needed to improve community health and well-being.

About Social Current
Social Current activates the power of the social sector by bringing together a dynamic network of human/social service organizations and partners. Leveraging the collective experience of the field and research, we energize and activate the sector and drive continuous evolution and improvement. Together with our network, Social Current amplifies the work of the social sector through collaboration, innovation, policy, and practice excellence. We offer access to intellectual capital of thousands of professionals within our network through peer groups, learning opportunities, collective advocacy, individualized consultation, tools, and resources that address the sector’s most critical challenges. Together, we will fuel each other’s knowledge, expertise, and experience to spark a real and lasting impact.

About Unite Us
Unite Us is a technology company that builds coordinated care networks of health and social service providers. With Unite Us, providers across sectors can send and receive secure electronic referrals, track every person’s total health journey, and report on tangible outcomes across a full range of services in a centralized, cohesive, and collaborative ecosystem. Unite Us’ dedicated team builds authentic, lasting partnerships with local organizations to ensure their networks have a solid foundation, launch successfully, and continue to grow and thrive. This HITRUST certified social care infrastructure helps communities transform their ability to work together and measure impact at scale. Follow Unite Us on LinkedIn, Twitter, Instagram and Facebook.

Social Current has released its 2021 U.S. Human Services Workforce Trends and Compensation Study. Use this report to help your organization stay competitive and high performing, hire top candidates, and retain the best employees.

This year’s report has been informed by data from more than 230 nonprofit human services organizations and features detailed salary information on the top executive, professional, direct service, and support staff positions.

The study provides compensation data for 60 positions:

The 2021 survey also included a section on human services workforce trends. This information builds on data collected in 2017 and 2019. The trend report addresses topics including recruitment, retention, turnover, and advancing equity. New this year is a section on how organizations adapted to the COVID-19 pandemic.

The trend report is based on survey questions developed in consultation with human resources professionals at community-based organizations. Use this baseline data, which is designed for benchmarking and goal setting, to encourage conversations, generate ideas, identify priorities, and inspire new questions.

Key Findings of the Study

Download the 2021 Report

Download the 2021 U.S. Human Services Workforce Trends and Compensation Study online.

If your organization participated in this year’s survey, the point of contact identified in your survey response was sent an email Nov. 16 with a coupon code for accessing the report. Contact the Evaluation and Research Team with questions.

DOWNLOAD 2021 REPORT

Download the 2021/2020 Report Bundle

The 2021 report complements the 2020 U.S. Human Services Compensation Study, which focuses on executive, director, and management positions. Purchasing the 2020 and 2021 report bundle provides complete compensation data for the full range of staff at your organization. It also includes in-depth information on workforce trends.

DOWNLOAD REPORT BUNDLE

Free Upcoming Human Resources Webinars

The State of Vaccine Mandates and Community-Based Organizations
Dec. 1 from 2-3 p.m. ET

Beyond the Great Resignation: How to Future-Proof Your Hiring
Dec. 2 from 3-4 p.m. ET

Contact the Social Current Evaluation and Research Team with questions.