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The QI Gambit: Tools and Strategies for Engaging, Training, and Supporting Staff

March 24, 2022 @ 2:00 pm 3:30 pm EDT


An organization’s quality improvement (QI) efforts require continuous nurturing in the form of training, support, and encouragement for staff. During this webinar, participants will gain new tools and strategies for engaging staff and build capacity related to QI.

This session will cover how to form and onboard program staff to the QI process; share practical tools for training and engaging QI teams; and offer strategies for building staff capacity in QI at all levels. Whether you are launching a new QI process or looking to revitalize current efforts, you will take away a variety of new ideas and a toolbox of resources to boost QI at your organization.

About the Performance Excellence SPARK Exchange
This SPARK Exchange (formerly the Performance Excellence APEX) connects professionals who have primary responsibilities for the performance excellence activities of their organizations and provides them with tactical tools, content, shared experience, and advice. The Performance Excellence SPARK Exchange further assists group members in designing effective and evidence-based practices, achieving program goals, increasing client satisfaction, and creating positive client outcomes.

Learn more about promoting a data-driven culture in human services in which all stakeholders are included in the work of performance excellence in the on-demand webinar, Creating a Culture of Performance Excellence.

Learn more about SPARK Exchanges online, and gain access to all of our groups for your staff by purchasing a Social Current Engagement Package.


  • How to form and onboard program staff to a quality improvement process
  • Participants will gain practical tools and creative ideas for training staff in QI principles
  • Participants will feel increased confidence in engaging staff in QI
  • Participants will walk out with a toolbox of ideas and strategies for building capacity in QI at their organizations

Who Should Participate

This webinar is relevant for professionals across the human services ecosystem, including those working in the private nonprofit sector, public sector, public policy, or other systems interested in starting or re-energizing their QI systems and how to creatively build capacity and engage staff in the QI processes.

  • Quality improvement/data/research staff
  • Executives and directors
  • Managers and supervisors
  • Funders
  • Program staff


Melissa Curtis

Manager of Performance and Quality Improvement
Lawrence Hall