2022 Edition

Intellectual and Developmental Disabilities Services (CA-IDDS) 7: Support Services for Family and Caregivers

Family and caregiver support services strengthen the family's ability to provide care, prevent unwanted and inappropriate out-of-home placements, and help maintain family unity.


Viewing: CA-IDDS 7 - Support Services for Family and Caregivers



Intellectual and Developmental Disabilities Services support children, youth, and adults to achieve full integration and inclusion in the mainstream, make choices, exert control over their lives, and fully participate in, and contribute to, their communities.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Referral procedures
  • Information provided to assist with caretaking responsibilities
  • Community resource and referral list, as appropriate
  • Interviews may include:
    1. Program director
    2. Relevant staff
    3. Persons served
  • Review case records


CA-IDDS 7.01

Information is available to help family and caregivers with their caretaking responsibilities.
Examples: Information can address the needs or interests of caregivers and can include topics such as early childhood development, behaviour, home economics, work-life balance, and nutrition.


CA-IDDS 7.02

The organization provides, or helps families and caregivers gain access to, a variety of community support services, including:
  1. behavioural support;
  2. case management;
  3. counselling;
  4. early intervention services;
  5. financial assistance;
  6. in-home support;
  7. public entitlements;
  8. respite services; and
  9. support groups.