2022 Edition

Youth Custody Services (CA-YCS) 6: Service Culture

The service culture and daily living experiences support personal growth, rehabilitation, and positive behaviour.




Youth Custody Services promote public safety by providing youth with a supportive, structured setting that helps them address their needs and develop the attitudes and skills needed to make responsible choices, avoid negative behaviours, and become productive, connected, and law-abiding citizens.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures regarding visits, phone calls, and mail
  • Procedures for obtaining clearance to participate in athletic activities
  • Program rules and expectations
  • Daily schedules for the previous six months
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records
  • Observe program site and operations


CA-YCS 6.01

The organization maintains a culture that encourages positive, respectful, and supportive interactions between:
  1. youth and personnel; and
  2. youth and their peers.
Examples: The organization can establish an appropriate culture by, for example, ensuring personnel model pro-social behaviour and attitudes in daily interactions, and encouraging youth to do the same. This approach can also help to prevent bullying and other unsafe, negative, or anti-social peer interactions.
Note: The training and activities addressed in CA-YCS 11 will support the development of the positive, pro-social culture described in this standard.


CA-YCS 6.02

The organization maintains an accurate and readily-accessible schedule of services, and youth spend their days engaged in meaningful programming and activities.


CA-YCS 6.03

Treatment, services, and activities are appropriate for and sensitive to youths’ age, developmental level, language, disability, gender and gender identity, culture, ethnic heritage, religion, socioeconomic status, sexual orientation, and past experiences of trauma.


CA-YCS 6.04

Youth have opportunities to participate in activities appropriate to their needs, skills, and interests, including:
  1. sports and athletic activities;
  2. cultural enrichment activities;
  3. social activities; and
  4. religious services.

Fundamental Practice

CA-YCS 6.05

The organization evaluates youth for their ability to participate in athletic activities and obtains:
  1. a medical records release; or
  2. a signed document from a qualified medical professional stating that a youth is physically capable of participating.

Fundamental Practice

CA-YCS 6.06

Youth have the right to:
  1. receive visits;
  2. make telephone calls; and
  3. send and receive mail.

Fundamental Practice

CA-YCS 6.07

The organization allows for privacy in visits, phone calls, and correspondence to the extent possible and appropriate, and youth are informed of any limits on privacy.