Lauri Goldkind, associate professor at Fordham University, will lead a session on artificial intelligence (AI) in human services at the upcoming CEO Convening, May 1-3 in Detroit. During the session, she’ll help participants assess opportunities and challenges related to using AI in human services organizations. This rapidly developing technology holds promising benefits for greater efficiency and effectiveness; however, it must be implemented strategically. Participants will be introduced to the three main applications of generative AI, learn how to conduct an organizational readiness assessment, and consider the elements of an organizational AI policy.

Goldkind’s research interests include data justice, AI and data ecosystems in nonprofit management, and telemental health and human rights. She has coauthored two articles for Social Current’s journal, Families in Society: The Journal of Contemporary Social Services. The journal offers peer-reviewed content that continually advances the social work profession.

“That’s the Beauty of It”: Practitioners Describe the Affordances of Direct-to-Consumer Tele-Mental Health
Lauri Goldkind and Lea Wolf
Published 2021, Vol. 102 (Issue 4)

This qualitative study uses the framework of affordances, derived from James Jerome Gibson, to examine what social work practitioners working on direct-to-consumer tele-mental health (DTCTMH) platforms are discovering about the features, benefits, and constraints of virtual therapy.

An interpretive phenomenological approach was employed to document the lived experiences of social workers who practice in this manner. According to the practitioners interviewed, for a subset of individuals seeking treatment, DTCTMH can offer meaningful interpersonal interaction that confers benefit. Key affordances include accessibility, anonymity, meaningful work, autonomy, lifelong learning, and access by new populations. Practitioners simultaneously acknowledge the ethical complexities and structural challenges of DTCTMH practice. The article concludes with suggestions for future research, policy, and practice.

Selling Your Soul on the Information Superhighway: Consenting to Services in Direct-to-Consumer Tele-Mental Health
Lauri Goldkind and Lea Wolf
Published 2020, Vol. 101 (Issue 1)

The practice of on-demand digital psychotherapy presents ethical questions, as new economic models, service delivery systems, and therapeutic models are introduced. Virtual therapy, now offered on a subscription basis by third-party providers, requires users to accept terms of service (ToS) agreements.

This article describes the results of a survey in which participants (n = 579) were asked to compare the values of the Human Rights framework with the language of one tele-mental health platform’s ToS user agreement. Findings suggest that those clients with prior experience with a mental health professional will find the ToS agreements to be the most ethically compromised. Similarly, individuals who are employed and have attained a higher level of education also found the ToS to be ethically suspect. Of those who were surveyed, individuals who hold less education and those who are unemployed, may be at most risk for signing consent to a system they do not understand. The study provides one example of the ethical questions that emerge from the introduction of a new model of for-profit service provision in mental health. Recommendations for consumers and practitioners are suggested.

How to Gain Access to Social Work Research

Social Current’s Knowledge and Insights Center offers the research and resources human services professionals need to stay current on emerging trends, implement practices, and advance organizational excellence. One feature of the Knowledge and Insights Center is the complete collection of Families in Society journal content, dating back to 1920.

In addition, users have access to an extensive resource library with thousands of catalog records in more than 20 topic collections, EBSCOhost, and customized research requests with knowledgeable librarians.

The Knowledge and Insights Center is one of the many benefits of being a Social Current Impact Partner. Other benefits include convenings and networking opportunities, complimentary participation in our workforce resilience virtual learning series, and special cost savings on solutions from Social Current and our Strategic Industry Partners.

Organizations may also purchase access to the Knowledge and Insights Center.

Organizations will be most effective in advancing their equity, diversity, and inclusion (EDI) journey when they build an organizational culture that deeply embeds these precepts at multiple levels. That’s why Social Current focuses on solutions for organizational change and excellence and uses a person–organization–system approach to advancing equity, opportunity, and impact.

Black History Month offers an opportunity to share some of our staff’s recent favorite resources for organizational change and leadership that can improve, not inhibit, the potential of BIPOC staff at community-based organizations. See the resource list below with information and data; guidance, tools, and templates; and topic collections with more resources exclusively for Impact Partners in the Social Current network.

Check out additional Social Current opportunities that help community-based organizations commit to authentic and sustainable EDI work that helps all people to thrive, too:

Resources

Information and Data

Where Employees Think Companies’ EDI Efforts Are Failing (Harvard Business Review) Two recent surveys from Gallup reveal stark differences in how well employees and HR leaders say their organizations are doing when it comes to diversity, equity, inclusion, and belonging.

Race to Lead Revisited: Obstacles and Opportunities in Addressing the Nonprofit Racial Leadership Gap (Building Movement Project) New insights to the groundbreaking survey and report that presented findings from a 2019 survey of more than 5,000 nonprofit staff on their experiences of race and leadership.

The Psychological Safety of Black Employees (WorkingWell Daily) How organizations can create safer workplaces for Black employees.

The Currency of Human Resources Is Trust (Stanford Social Innovation Review) HR management, if not done through an explicit lens of racial and gender justice, perpetuates structural biases. That said, HR professionals are in an optimal position, through formal and informal roles and practices, to begin to dismantle systemic racial and gender barriers.

Guidance, Tools, and Templates

Harvard Implicit Association Test (Project Implicit) This test looks at the connections between concepts to determine a person’s unconscious biases. The results are often surprising, but our hidden biases are powerful.

Race Equity Cycle Pulse Check (Equity in the Center) Learn how an organization rates on transforming organizational culture, practice, and process to narrow (and eventually eliminate) race-based disparities in measurable outcomes (composition, compensation, promotion, retention, staff engagement, staff performance, etc.).

Black History Month at Work – Important or Tokenistic? (EW Group) How the best organizations engage with Black History Month, the challenges from BHM, and suggested activities during BHM.

Five Questions for Every Organization During Black History Month (Forbes Equity Quotient) Questions that every organization should ask itself to be more inclusive of the Black community in their year-round operations.

Empowering Black Women In The Workplace (Forbes) Part of uplifting Black women is acknowledging harmful tropes and actively working to see them as individuals, not walking stereotypes.

Leadership Development Programs Need an Upgrade: Five Ways to Advance Racial Equity (The Center for Effective Philanthropy) Promoting, retaining, and supporting BIPOC leadership within nonprofits is critical for driving systemic change. Funders can consider how they might tailor and incorporate these into their own approaches to supporting leadership.

Impact Partner Exclusive

Organizations that are Social Current Impact Partners have access to these library resource collections in the Knowledge and Insights Center. To access these collections, log in to the Hub or create an account. Learn more about Impact Partnerships online.

Commitment to Advancing Equity Collection: This collection helps community-based organizations tackle issues that cause and sustain inequity and authentically and collaboratively reduce the social, economic, political, and cultural exclusion of underrepresented and marginalized communities.

Health and Mental Well-Being: This collection focuses on the health and mental well-being of children, youth, and adults—including the optimization of formal and informal supports, asset-building, and resilience at the individual and community levels—and what systemic change is necessary to ensure all people can achieve their full potential.

The Center for Juvenile Justice Reform at Georgetown University’s McCourt School of Public Policy, in partnership with Social Current and Building Bridges Initiative (BBI), has launched a new organizational diversity, equity, inclusion, and belonging (DEI) certification that aims to help youth and family-serving organizations approach their DEI efforts with intention and ensure that equity is deeply embedded in their culture, reflected throughout their policies and practices, and can endure through leadership and administrative changes. The DEI certification leverages Social Current’s organizational assessment tools, DEI trainings and consultation, and standards of practice.  

Set to begin May 20, this 12-month certification will include online trainings, peer learning, individual and group coaching, and guidance on a capstone project. The capstone project will include individuals served in its design and implementation and demonstrate the organization’s implementation of the DEI principles covered in training, coaching sessions, and Social Current’s DEI standards of practice. The certification will culminate with an in-person convening at Georgetown University, where the capstone projects will be presented.

Certification objectives:

Each organization must commit at least two staff to engaging in the certification process that will include coaching and training over a 12-month period. The cost for this certification is $19,000 per organization, which can be paid in two installments. The certification will be valid for two-years after completion of the program.

You can learn more about the DEI certification and schedule online, or join us for an upcoming informational webinar:

To start the registration process, please click here. Applications are due March 29, 2024, and participation will be confirmed by April 19, 2024.

If you have any questions, please contact Undraye Howard, vice president of equity, diversity, inclusion, and engagement at Social Current.

Social Current and the American Public Human Services Association (APHSA) are excited to share progress on our effort to create a leadership framework for community-based and public sector human services leaders that will change the way we work together.

There is a need for a new operating paradigm that puts people at the center of the work, unlocking the power of community-led solutions. A change in how sector leaders work is foundational to advancing equitable, community-led outcomes.

Through focus groups, story gathering, a literature review, and the leadership experiences of both Social Current and APHSA, we have collected and synthesized a rich set of insights and impactful practices. From this collective input, we have been able to map the next generation of leadership competencies for human service leaders. By working from the traditional competencies that we seek to shift or amplify, we began to define/describe leadership competencies that are centered in people, community, and help make them actionable through specific examples.

We invite you and your community members with lived experience to participate in a virtual focus group in November or December. The sessions start Nov. 16. You can sign up here.

Initiative Update and Focus Groups for CEOs and Senior Leaders

Please join us to continue the dialogue. The focus groups will be 60 minutes long. During the session, facilitators will share an overview of the work and how the leadership competencies emerged. For the remainder of the session, participants will discuss how the competencies resonate with them; share their experiences, strategies, and innovations working in the human services sector; and identify how opportunities for improving services can be incorporated in the leadership behaviors or action.

View full details for CEOs and senior leaders and register here. Use this flier to share this opportunity with your team.

Focus Groups Community Members with Lived Experience

Please invite individuals in your communities to participate in these focus groups. We look to hear their perspectives around what makes them feel valued and heard, how to co-create practices and policies, how to improve service access, and how to address racial disparities. We will provide a stipend to individuals participating in these focus groups.

View full details for community members and register here. Use this flier to share this opportunity with your community.

Space is limited, so please register in advance. Only those who have registered in advance and received confirmation can attend.

If you have questions or need further details, contact Trinka Landry-Bourne of APHSA or Robena Spangler of Social Current.

2023 will mark the third year Juneteenth is recognized as a federal holiday, and an increasing amount of employers are including it on their holiday calendars. According to a new report from the International Foundation of Employee Benefits Plan, 30% of private employers are offering Juneteenth as a paid holiday to their employees, up from just 8% in 2020.

In addition to honoring Juneteenth as a paid holiday, organizations can recognize it with dedicated time for education and connection. Some resources with ideas and inspiration include:

Although recognizing Juneteenth is one step toward promoting equity, diversity, and inclusion (EDI), organizations should look to create an EDI-enriched organizational culture in meaningful and strategic ways as well.

“It is good to see that more organizations are now closing their offices for Juneteenth, but it’s not enough. To truly move the needle, leaders should be assessing their organizations and looking for how they can support their employees and communities in more substantive ways that meaningfully address inequities,” said Undraye Howard, vice president of equity, diversity, inclusion, and engagement at Social Current.

Comprehensively addressing EDI is a powerful strategy for increasing belonging and is inextricably linked to foundational pillars of workforce resilience, including psychological safety, creating space for difficult conversations, and increasing brain science awareness.

However, if an organization doesn’t have a plan or a multilevel commitment from staff, efforts can fall short and negatively impact staff engagement and morale. In a recent report released by WebMD Health Services on Diversity, Equity, Inclusion & Belonging: Uncovering What Employees are Offered, Want and Need, 62% of workers surveyed say Diversity, Equity, Inclusion & Belonging (DEI&B) programs aren’t effective, and nearly half (46%) say the programs had failed them personally.

To help equity efforts gain momentum and have lasting impact, Social Current recommends that organizations address it at the individual, organization, and systems levels. In addition, it is critical to engage all staff as important in this work, but also create measurable goals and clear accountability.

Effective Strategies for Advancing Equity and Workforce Resilience

Given that most organizations are feeling the strain of shrinking resources, increasing costs and demands for services, and significant workforce challenges, concurrently addressing equity and workforce resilience is strategic and increases the potential for impact. Organizations must partner with staff and prioritize advancing equity as core to how they look to advance workforce resilience.

“Nurturing a positive and supportive culture that aligns with our values does not happen overnight. Learning and building capacity around the concepts and interconnected strategies for EDI and workforce resilience, developing individualized plans, and putting plans into action and course correcting along the way is the surest way to make progress toward their goals,” said Karen Johnson, director of the Social Current Change in Mind Institute. “This work requires us to be innovative, curious, and courageous, but it is doable, and our workforce is worth the investment.”

Free Resources from Social Current

How organizations can help their staff to support their coworkers of color:

In-Depth Training and Networking Opportunities

Advancing equity takes sustained commitment from leaders and organizations and at the same time, needs to begin somewhere. This Juneteenth, affirm your commitment to your workforce and advancing EDI.

Social Current and the American Public Human Services Association (APHSA) want to learn from human services leaders and individuals with lived experience to inform the way we work together.

We are conducting several focus groups on advancing equity, health, and well-being in our communities and need your help spreading the word to those who have accessed services from your organization. We seek to learn from their rich perspectives and experiences of feeling valued/heard, improving service access, and addressing racial disparities and inequities.

Focus groups are virtual, and will be offered throughout April and May:

People who have experience accessing services and resources offered by your organizations will be provided a participation stipend. Space is limited, so please register in advance. Only those who have registered in advance and received confirmation can attend.

We are truly excited about this work and hope the knowledge we gain from these focus groups will help us create a leadership framework for community-based and public sector human services leaders that will change the way we work together and across boundaries.

If you have questions or need further details, please contact Trinka Landry-Bourne at tlandry-bourne@aphsa.org or Michon Hicks at mhicks@social-current.org.

We want to hear from you! Human services leaders across the country are working to include the expertise of individuals with lived experience. In partnership with the American Public Human Services Association (APHSA), we’re seeking examples of such work to spotlight how others are engaging in efforts that help address structural racism, advance equity, diversity, and inclusion, and authentically center community to drive systems change. Learn more and submit your stories here.

We kindly request you submit your responses no later than Friday, March 31st. 

If you have questions or need further details, please contact Trinka Landry-Bourne or Michon Hicks. 

Strategic organizations are transformative organizations. They look beyond current experience to anticipate future trends and opportunities. They ask, “Why?” and evaluate answers within a future-oriented context. They expect to change.

Trendspotting and trend analysis can be powerful for strategic planning by creating credible illustrations of what the future might look like. Based on that, community-based organizations and their cross-sector partners can align community priorities and resources to help all people reach their full potential.

Incorporating a diversity of trends topics is particularly useful for creating a strategy where the end product is a long-term plan to be implemented over multiple years. Such plans aren’t just about identifying broad goals to be realized, but also key strategies for how the organization will meet those goals. 

Designing Useful Trend Inquiry

Core to trendspotting is research, and two types of research—primary and secondary—are best for identifying data that can inform activities like strategic planning, risk assessment, and opportunity mapping.

Primary research is firsthand research using methods like interviews with consumers and program participants, employees, community leaders and advocates, academic subject matter experts, regulators, policymakers, funders, and other stakeholders.

Secondary research uses available data and information found in reports and databases from diverse industries, which can be used as sources for trend determination. Examples can include demographics and other census tract information, local asset mapping, state and federal data (e.g., Adoption and Foster Care Analysis and Reporting System [AFCARS]), and more.

The essential process of trend investigation is about asking the right questions about the right things. These can roughly be divided into three areas, with examples of questions below:

Getting the Most Out of Scenario Planning

Since no one can tell the future with 100% certainty all the time, developing robust scenarios can help bridge present circumstances with future requirements. The range and value of organizational opportunities based on trend analysis depend on scenarios that should include most of these criteria:

By evaluating relevant trends compiled through primary and secondary research and using the analysis to explore governance and operational scenarios, the ability to optimize programs and services and create achievable pathways to child and family well-being is strengthened.

Harnessing Trends

The Social Current Knowledge and Insights Center, available through our Impact Partnerships, helps professionals in human/social services to learn, improve, and innovate by providing timely, useful, and relevant information and resources. This is done by:

Professional librarians in the Knowledge and Insights Center routinely gather trends data on a variety of organizational topics, such as workforce resilience and service innovation, as well as meta trends that encompass demographics, systemic and environmental factors, technology, and more.

Hot Topics from 2022

Below are some of the key topics that have been monitored in 2022, with an insight summary, brief source examples, and related resources and offerings from Social Current:

Integration of Workforce Resilience as a Key Organizational Sustainability Strategy

Resilience is a buzzword and seen as necessary for workplaces. But can organizations improve employee resilience? Some think yes, others think no. “A resilience-oriented workforce spans many disciplines and training programs will need to reflect that. It requires a collaborative organizational model that promotes information sharing structures.”

Sources:

See Also:

Providers Increasingly Incorporating Social Determinants of Health in Service Delivery  

Social determinants of health (SDOH) and adverse childhood experiences (ACEs) profoundly impact lives of individuals. Both SDOH and ACEs are risk factors for childhood mental health disorders, health, and social outcomes. These factors include housing instability, food insecurity, poverty, community violence, and discrimination. There are ways to help address these risk factors, and this includes things like quality education, safe neighborhoods, and positive parent-child relationships.

Sources:  

See Also:

Biggest Public Health Threats to Teens Are Mental Health Disorders

Teenage pregnancy, smoking, binge drinking, drunken driving and smoking are no longer the biggest public health threats to teens. It is now rising rates of mental health disorders. With up to one in five children having a mental, emotional, development, or behavioral disorder, and rising rates of mental health visits in emergency rooms and depression symptoms rising during the pandemic, it is critical to pay attention to the mental health crisis in young people today.

Sources:  

See Also:

Post-Pandemic Mental Health Crises Driving Change to Suicide Prevention Strategies   

With rising rates of depression and anxiety compared to prior to the pandemic, the new U.S. suicide hotline 988 comes at a critical time. Suicide is a leading cause of death for people ages 10-34 years old, and 90% of those who died by suicide had a “diagnosable mental health condition at the time of their death.”

Sources:  

See Also:

Successful Mental Health Interventions Are More Dependent on Cultural Responsiveness     

Cultural competencies and cultural responsiveness for mental health providers is now seen as critical, even “a matter of life and death.”

Source:  

See Also:

Integrated Community and Systems Response Counteract School-to-Prison Pipeline  

The school-to-prison pipeline is a “disturbing national trend wherein youth are funneled out of public schools and into the juvenile and criminal legal systems. Many of these youth are Black or Brown, have disabilities, or histories of poverty, abuse, or neglect, and would benefit from additional supports and resources. Instead, they are isolated, punished, and pushed out.” 

Source:  

See Also:

Other top trends recently updated by the Knowledge and Insights Center:

How to Access Our Specialized Researchers & Tools

As you plan for 2023 and beyond, make sure you’re utilizing all the tools in your toolbox. Join our Dec. 7 webinar for an in-depth overview of the Knowledge and Insights Center. For more information on the resources portal, including the Ask-a-Librarian reference request service, visit the Social Current Hub or contact the Knowledge and Insights Center.

About the Knowledge and Insights Center

The Knowledge and Insights Center offers a robust resources portal through the Social Current Hub, which includes a digital library with over 22,000 records; aggregated research and business databases; diverse topic collections and library guides; original content summarizing complex information; and coaching that helps users maximize these resources. Our team includes professional librarians with wide-ranging skillsets and extensive experience in collection development specific to the nonprofit social services sector.

While there are many ways to build your organization’s capacity for equity, diversity, and inclusion (EDI), they all require an overarching commitment and investment. With limited resources and many priorities, some may wonder if there is really a tangible ROI to EDI efforts.

Well, just look at the data.

Research compiled by the Performance Excellence Network shows that investing your organization’s time and resources in EDI strategies can support your business, in addition to your mission. Highlights from that research include:

So now what?

To ensure that your investment leads to real change at your organization, make sure you receive the right level of support you need. One unique opportunity that can help you build and sustain momentum toward your goals is our upcoming EDI Learning Collaborative. Participants will collaborate with peers at other organizations in a supportive environment and receive guidance from EDI experts in developing, implementing, and advancing their equity work. This collaborative offers continual support over a 15-month period.

Apply by submitting the online application by June 30.

Our three-part virtual workshop offers learning and support to participants over the course of a month. It combines valuable information, facilitated discussions, reflection opportunities, and focused work time to begin developing an EDI action plan. We recommend sending multiple staff who serve on your EDI committee or advance EDI in other ways. This workshop will provide the tools, guidance, and dedicated time they need to be successful. 

Register now for our upcoming June session (June 9, 16, and 23). Additional sessions are being offered in September/October and November.

Social Current, in partnership with the Hathaway Center for Excellence, is proud to offer the first in a series of APA and CAMFT continuing education eligible courses for practitioners working in and with the child welfare and therapeutic systems. The course is now available for on-demand registration and completion: Working with LGBTQ Youth and Young Adults.

This self-guided course is designed for front-line staff who are working with LGBTQ youth and young adults in community or residential settings. It focuses on how to:

The course is eligible for 1 CE, as the Hathaway Center for Excellence is a continuing education vendor of the American Psychological Association (APA), or 1 CE, as the Hathaway Center for Excellence is a continuing education vendor of the California Association of Marriage and Family Therapists. Course participants receive their CE after completing all quizzes, post-tests, and evaluations associated with the course.

The cost is $75 per person. Organizations who are interested in sending five or more staff to this training should contact the Social Current Organizational Learning Team.

Enroll in this course online, or browse the Social Current learning catalog.

About the Hathaway Center for Excellence

The Hathaway Center for Excellence (HCFE) is the esteemed research and training program of Sycamores. HCFE enables Sycamores to collect and share evidence-based research discoveries to clinical professionals across the U.S. and beyond, ensuring findings help to inspire informed care to all consumers in the therapeutic field.

Contact HCFE with questions about the content of this course.

About the Social Current Learning Exchange

Organizations that have developed courses related to social sector topics can gain exposure and revenue by sharing them through the Social Current Learning Exchange.

Social Current can assist you in converting your training to an online, on-demand course and offer it publicly through our learning catalog. We also can assist in promoting your course to our national network of social sector professionals.

If your organization is interested in making learning available via the Social Current Learning Exchange, contact the Social Current Organizational Learning Team.