2022 Edition

Vocational Rehabilitation Services (CA-VOC) 9: Supported Employment Services

The organization facilitates the integration of persons with severe disabilities into the competitive labour market through on-site training, real-world work environments, and ongoing support services.
NA The organization does not provide supported employment services.




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Examples of job descriptions
  • Skills training curricula
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
    4. Employers
  • Review case records


CA-VOC 9.01

The organization and the individual negotiate a customized employment arrangement with the employer that:
  1. is in the competitive labour market;
  2. has a competetive wage; and
  3. is tailored to the individual’s special needs. 
Examples: Customized employment arrangements can include, but are not limited to, job carving, job sharing, self-employment, and developing a new job description to address unmet business needs.


CA-VOC 9.02

Personnel provide ongoing support and direct supervision to the individual, both on and off the job site, as indicated in the vocational plan.


CA-VOC 9.03

The organization supports individuals to function as full members of the work community by offering soft-skills and interpersonal skills training.
Examples: Training topics can include, but are not limited to, how to use public transportation, engaging with coworkers, and time management.


CA-VOC 9.04

Job placement and ongoing support promote opportunities for career changes, job expansion, and promotion, as indicated in the vocational plan.