2022 Edition

Youth Custody Services (CA-YCS) 4: Service Planning and Monitoring

Each youth participates in the development and ongoing review of a service plan that is the basis for delivery of appropriate services, support, and supervision.
NA The organization provides only remand services.




Youth Custody Services promote public safety by providing youth with a supportive, structured setting that helps them address their needs and develop the attitudes and skills needed to make responsible choices, avoid negative behaviours, and become productive, connected, and law-abiding citizens.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • In a few instances, client or staff signatures are missing and/or not dated; or
  • With few exceptions, staff work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc.; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • In several instances, client or staff signatures are missing and/or not dated; or
  • Quarterly reviews are not being done consistently; or
  • Level of care for some clients is clearly inappropriate; or
  • Service planning is often done without full client participation; or
  • Appropriate family involvement is not documented; or  
  • Documentation is routinely incomplete and/or missing; or
  • Individual staff members work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc., but this is the exception.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.  
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Service planning and monitoring procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records


CA-YCS 4.01

An assessment-based service plan is developed in a timely manner with the full participation of youth, and their family when possible and appropriate, and includes:
  1. goals, desired outcomes, and timeframes for achieving them;
  2. treatment, services, and supports to be provided, and by whom;
  3. level of supervision needed; 
  4. procedures for expedited service planning when crisis or urgent need is identified; and
  5. the signature of the youth and a parent or legal guardian.


CA-YCS 4.02

During service planning the organization explains:
  1. how youth and their progress will be monitored;
  2. any special terms or conditions, including conditions ordered by the court or the public agency with jurisdiction over the youth;
  3. benefits to be gained if the plan is fulfilled; and
  4. possible consequences of noncompliance.


CA-YCS 4.03

Working in active partnership with youth, the organization collaborates with relevant organizations, agencies, and parties, as appropriate to the needs of individual youth and the nature of the services provided, to:
  1. arrange for the delivery of needed services the organization does not provide;
  2. promote a comprehensive, coordinated approach to serving youth;
  3. ensure that youth receive appropriate advocacy support;
  4. mediate barriers to services within the service delivery system; and
  5. identify and develop opportunities for youth to become involved with or contribute to the community, when possible and appropriate.
Examples: Relevant organizations, agencies, and parties include those involved with youth both during and prior to their placement at the organization, including: other professionals providing services to youth in residential care (e.g., education, health, mental health, or substance use treatment providers); representatives of the public agency responsible for youth justice; court and legal personnel; law enforcement; child welfare agencies; organizations and agencies that may have been involved with youth prior to custody (e.g., education, health, mental health, or substance use treatment providers); and community organizations, including parks and recreation services, libraries, cultural institutions, local businesses, faith-based institutions, and other youth-serving providers. 


CA-YCS 4.04

The worker and a supervisor, or a team of relevant personnel, review the case quarterly, or more frequently depending on youths’ risks and needs and their anticipated length of stay, to assess:
  1. service plan implementation;
  2. progress toward achieving service goals and desired outcomes; and
  3. the continuing appropriateness of service goals.


When experienced workers are conducting reviews of their own cases, the worker’s supervisor must review a sample of the worker’s evaluations as per the requirements of the standard.


CA-YCS 4.05

The worker and youth, and the youth’s family when possible and appropriate:
  1. review progress toward achievement of service goals; and 
  2. sign revisions to goals and plans.