Success in today’s business world is often measured in numbers—productivity rates, operating margins, and outcomes. But what if the key to sustainability and growth lies not in traditional metrics, but in how well an organization understands and responds to the well-being of their employees? Trauma-informed care (TIC) has long been applied to clients and patients in treatment settings. However, it is not just a compassionate approach; it’s a strategic focus that transforms workplaces into environments where psychological safety drives innovation, loyalty, and stronger outcomes. This is the business of healing—a new paradigm in organizational strategy.
Trauma-informed care has traditionally focused on understanding the client or patient’s history to develop effective treatment plans. However, through the work of Children & Families First Delaware’s Brain Science Training Institute, we see greater opportunity for impact. We have found that staff also experience adverse events and struggle with their own mental health concerns. This is consistent with the data, with nearly two-thirds of U.S. adults experiencing one or more adverse childhood experiences (ACEs), and one in five living with a mental health concern. Recognizing and addressing the well-being of staff, and building their resilience, supports a stronger workforce. Staff often feel validated and express gratitude when their organization acknowledges the importance of trauma-informed care in their training programs. While staff naturally want their well-being to be valued, from an organizational perspective, having regulated and supported staff leads to fewer mistakes, better project planning and implementation, and a more measured response to workplace stressors.
The traditional model of trauma-informed care views it as a linear journey from being trauma-aware to trauma-sensitive, responsive, and finally trauma-informed. However, our consultations have revealed that organizations don’t fit neatly into these categories. We assess various aspects during our consultation process, such as staff development, wellness, physical environment, policies, and client services. Often, an organization may be responsive in some areas, while only aware or sensitive in others. Conducting a comprehensive assessment helps identify key action points. However, it is clear that everyone—from administrative staff to facilities and finance—needs training. Leadership is crucial to this journey as well, as many TIC initiatives require their approval and implementation. Without leadership’s commitment, the success of TIC efforts will be limited.
“How do I balance compassion with accountability?” is a common and valid concern when discussing trauma-informed care in the workplace. Trauma-informed care is not about leniency; it’s about mutual accountability—holding both staff and leadership responsible for creating a respectful and supportive environment. In a trauma-informed organization, values and principles guide every interaction, not just with clients or consumers, but within the team. Leaders embrace mistakes as opportunities for growth, foster open dialogue, and create space for tough conversations. From the outset, clear boundaries and role expectations are established, ensuring transparency. When performance concerns arise, goals are explored collaboratively, and issues are addressed constructively to promote both individual and organizational growth.
To truly embrace this paradigm, leaders must ask themselves some crucial questions:
- Is your team comfortable taking risks and experimenting, even if it means they might fail?
- Do they feel a sense of connection and camaraderie with one another?
- Are they more inclined to collaborate and support each other, or do they compete for individual success?
- And most importantly, are they encouraged to provide constructive feedback to you and the organization?
These questions are essential for shaping a strategy that ensures staff feel supported and valued as integral parts of the organization.
At the Brain Science Training Institute at Children & Families First, we believe the well-being of staff is the cornerstone of organizational success. Our comprehensive training and consultation services are designed to support organizations in implementing trauma-informed care practices that foster a supportive and innovative workplace. Whether you are in the social service sector or any other industry, a trauma-informed approach can transform your organization into a place where every team member feels values. Contact us today to learn about how the Brain Science Training Institute can support your journey.
CFF is the winner of Social Current’s 2024 Innovative Impact Award. To learn more, read our article and watch their video interview.
About the Authors
Kiera McGillivray, LMFT
Kiera McGillivray is a Licensed Marriage and Family Therapist and serves as the chief program officer for school-based initiatives at Children & Families First Delaware. Kiera is trained in several trauma-focused modalities including Eye Movement Desensitization Reprocessing (EMDR), Trauma-Informed Yoga, Trauma Focused Expressive Arts Therapy, and Child-Centered Play Therapy with a Neurorelational Emphasis. Kiera has been published in internationally peer-reviewed journals on the topics of trauma and child development, and has presented on topics such as trauma, resilience, and ethics to diverse audiences, including military personnel, clinicians, educators, law enforcement, and victim service professionals. She is a graduate of Social Current’s Executive Leadership Institute. Kiera serves as a clinical supervisor and co-director of the Brain Science Training Institute.
Shannon Fisch, LCSW
Shannon Fisch is a Licensed Clinical Social Worker in the state of Delaware and is the director of operations and risk management for Children & Families First Delaware. She received her post-graduate certification in trauma from Widener University, received her nonprofit management certification from University of Delaware, and graduated from Social Current’s Executive Leadership Institute. Shannon is trained in several evidence-based treatment models, including Trauma-Focused Cognitive Behavioral Therapy (TFCBT). She is an avid volunteer in her profession, previously serving as president, secretary, and treasurer for the National Association of Social Workers – Delaware Chapter. Shannon is also a clinical supervisor and co-director of the Brain Science Training Institute.
Social Current has selected Children & Families First Delaware (CFF) as the 2024 Innovative Impact Award winner for its Brain Science Training Institute (BSTI). The organization, based in Wilmington, Delaware, provides a continuum of child-centered and family-focused services throughout the state.
BSTI is a professional and organizational development program to embed brain science, trauma-informed principles, and related concepts into service delivery and staff, organizational, and community development. The institute is aimed at training internal staff to provide trauma-responsive care, and to help other organizations in the state and country begin their trauma-informed care journey.
CFF began by training all staff in trauma-informed care, brain science, resilience, and self-care. Its internal trainers provide quarterly training to all new staff in the foundational principles of brain science and trauma-informed care, as well as provide regular retraining and advanced training to all CFF staff. In preparing to offer training and consultation externally, the organization began building capacity of internal trainers to provide foundational training and advanced training modules.
“I am thrilled to recognize CFF for their work to accelerate the adoption of brain science within the human services sector and beyond,” says Jody Levison-Johnson, president and CEO of Social Current. “We know that applying trauma-informed approaches is critical for healthy child development and workforce resilience, and CFF is at the forefront of this innovative work.”
Since inception in 2020, BSTI has trained more than 1,500 individuals, including K-12 educators, early childhood providers, child-welfare professionals, law enforcement, social services providers, and victim service advocates.
BSTI conducts post evaluations of the training provided to agencies. Most attendees include educators and school staff (39%) and human services and mental health professionals (32%). Across 10 questions on the understanding of trauma and toxic stress and methods to promote resilience and reduce compassion fatigue, 92% of participants in 2022 and 2023 felt they strongly agreed or agreed. In addition, 99% of participants felt they could apply the skills and information learned to their professional work and personal goals.
Video Interview with CFF
In this video interview with Karen Johnson of Social Current, Shannon Fisch and Kiera McGillivray, who co-lead the BSTI at CFF, discuss its impact on their organization and how they’ve been able to support other community organizations in embracing brain science.
Learn More at SPARK 2024
CFF will be recognized at the SPARK 2024 conference, Oct. 21-22 in Denver, and staff will share their expertise in their workshop on trauma-informed performance management.
Brain Science and Trauma-Informed Approaches is an area of focus for SPARK 2024 workshops. Other sessions in this focus area address creating a healing-oriented culture, somatic and embodied approaches, nature-connected wellness, and employee engagement.
Register for SPARK 2024 by Sept. 20 to receive the early bird rate.
Social Current’s Knowledge and Insights Center is now offering access to the Next Big Idea Club. This virtual book club, curated by bestselling authors Malcolm Gladwell, Adam Grant, Susan Cain, and Daniel Pink, delivers the most important nonfiction books of the year. Through our online forum, you can dive deep into impactful ideas with 45-minute audio and video lessons. These lessons distill the essence of groundbreaking books, offering you a comprehensive understanding in a fraction of the time.
Social Current’s access includes highlights from the Next Big Idea Club’s collection of books, with a particular emphasis on:
- Workplace relationships
- Workforce resilience
- Improved communication and interpersonal connection
- Authentic approaches to diversity, equity, inclusion, and belonging
In this forum, featuring lessons from the books below, you’ll learn strategies and techniques that improve relationships with coworkers, clients, community members, and partners, in addition to your personal relationships away from work.
- High Conflict: Why We Get Trapped in Conflict and How We Get Out by Amanda Ripley
- Uncensored: My Life and Uncomfortable Conversations at the Intersection of Black and White America by Zachary Wood
- You’re Not Listening: What You’re Missing and Why It Matters by Kate Muphy
- No Hard Feelings: The Secret Power of Embracing Emotions at Work by Liz Fosslien and Mollie West Duffy
Access to the Next Big Idea Club is an exclusive benefit for Social Current Impact Partners.
Learn more about the benefits of becoming an Impact Partner online and by joining an upcoming informational webinar.
How to Access
Go to Next Big Idea Club: Better Relationships In and Out of the Workplace.
Social Current Impact Partners can access these lessons for free by logging into the hub. Log in to your existing account or create one if you are a new user. Once logged in, check out the resources list and click on the individual records to view.
Learn more about the Social Current Knowledge and Insights Center.
Social Current looking for a consultant with expertise in curriculum design to support our Recruiting and Developing Peer Recovery Coaches initiative. The consultant will guide the project team in developing a workforce curriculum and train-the-trainer model and process for the sub-awardee organizations supported through this initiative. They will write content, as needed, for the curriculum.
The completed curriculum will include core content, activities, handouts, videos, and other interactive strategies. The consultant will also co-lead a curriculum working group including other initiative partners. In addition to expertise in curriculum development, we prefer that the consultant has subject matter expertise in two or more of the following areas: Substance use peer recovery, family-centered care, trauma-informed approaches, equity, diversity and inclusion, and workforce resilience.
The expected term of engagement is six months and will require approximately 35 hours per month.
If interested, please send your cover letter and resume to Karen Johnson, senior director of Change in Mind at Social Current.
We have long been aware of the impact of adverse childhood experiences (ACEs) on our long-term health and well-being. Because toxic stress from ACEs can change brain development and how the body responds to stress, their occurrence in childhood has a direct correlation to increases in substance abuse, mental illnesses, and poor health outcomes.
The Journal of the American Medical Association (JAMA) recently published a new study that puts a staggering dollar figure on that impact. Researchers found that ACEs cost our nation $14.1 trillion annually because of related adult health conditions, including direct medical spending and lost productivity.
However, the study is limited, in that it doesn’t identify the disparities in the number of ACEs impacting children and families of color, and the exponentially higher costs for this segment of our population. In fact, a recent Child Trends report indicates that 61% of Black children in the U.S. have experienced at least one ACE, as compared with 40% of white children and 23% of Asian children.
Researchers have long identified ACEs based on the Felitti scale, which identifies 10 items under two categories:
- Maltreatment: Physical, sexual, and psychological abuse and physical and emotional neglect
- Parental Problems: Psychopathology, substance misuse, and three forms of family instability
What’s missing is the impact of generational and historical trauma, especially racism.
Impact of Generational Trauma and Systemic Racism
Racism has a direct and measurable impact on children’s health. More families of color live in poverty than white families, which can lead to food insecurity, lack of safe housing, and reduced access to health care and education. All of these increase chronic stress in children and can have long-term health consequences, with African Americans at a higher risk for heart disease, stroke, cancer, asthma, influenza, diabetes, and HIV/AIDS. This disproportionality also is evident in incarceration rates, child welfare system involvement, and educational outcomes for African American youth, and disparities are often linked to systemic biases.
Research backs this up. A study from Princeton University sociologist Devah Pager showed that young Black men with similar education and no criminal record were much less likely to be offered a job than similar white men. It went on to show that white men with criminal records had an equal or better chance of being hired than Black men with no record. We see the same biases in housing discrimination, child separation rates in child welfare, and more.
There has been some progress in expanding the ACEs scale to reflect the toxic stress that bias and racism impart on children. For example, the team at RYSE Youth Center in Oakland expanded the original ACEs pyramid from the CDC, adding layers of collective and multigenerational thinking, layers of historical, cultural, and social context, to highlight the deeper roots of trauma and explore why these traumatic experiences occur in the first place. The CDC has since adopted the more complete picture offered by this pyramid.
For those of us who work in health and human services, it is critical that we expand our understanding of trauma and adversity beyond the 10 ACEs questions, and work to integrate both trauma-informed and antiracist efforts across the systems we support.
Embracing a Trauma-Informed Approach
One example can be found in Zero to Three’s Safe Babies Court Team™ (SBCT) approach, which focuses on minimizing trauma and its impact on early development by improving how the courts, child welfare agencies, and related child-serving organizations come together to partner with families to support their young children. This approach recognizes that some families experience great stress while raising their children due to environmental conditions—community violence, systemic racism, trauma, or health issues—that make it difficult to provide safety and stability. The Safe Babies Court Team approach does not promote a “one-size-fits-all” solution to the challenges faced by families within the child welfare system or by the system itself. By addressing the needs of each family, through housing, work opportunities, job training, transportation, substance use counseling, and more, Safe Babies Courts are showing that their children are reaching permanency three times faster than infants and toddlers in the general foster care population. Almost two-thirds of babies and toddlers are reunified or find permanent homes with members of their families.
This approach calls for practitioners to ensure all equity efforts include knowledge and practices that embed brain science concepts, including understanding the areas of our nervous system that are activated when we discuss, experience, or perpetrate racism, and how that activation creates barriers for connection.
A core concept of the trauma-informed approach is, “healing happens in relationships.” The development of safe, stable, and nurturing relationships can help build greater resilience in individuals. In its July 2021 policy statement, the Academy of Pediatrics emphasized the need to shift from toxic stress to building relational health. As Dr. Andrew Garner with the American Academy of Pediatrics notes: “The concept of drawing on positive relationships as a shield against the toxic stress caused by adverse experiences has never been more relevant. Over the past few years, we’ve experienced a socially isolating pandemic and reckoned with centuries of structural racism. We must take steps to help kids form close, healthy, and nurturing bonds, whether it is within family, school, or community.”
Policymakers have a role to play as well, by promoting concrete, economic supports and family strengthening policies, such as expanded family medical leave, child tax credits, access to safe and affordable housing, access to early childhood education and mental health services, and more. Research from Chapin Hall at the University of Chicago has demonstrated that connecting families to a well-resourced, community-driven prevention system can meaningfully address the root causes of adverse experiences, including racism, child abuse and neglect and trauma.
Despite the terrible cost of ACEs, both in economic dollars and lifelong negative impacts, the latest research has demonstrated the potential for safe, stable, and nurturing relationships to act as a protective buffer against the harm of toxic stress on children. When we expand our view of ACEs to include the impact of generational racism, and lift up community efforts focused on building relationships and an understanding that our diversity as a nation is our strength, we have a better roadmap to addressing disparities and incorporating trauma-informed approaches that can help provide all children with a foundation for building resilience that leads to safer, healthier outcomes throughout their life.
According to OSHA’s 2019 statistics, “healthcare and social assistance workers in private industry experienced workplace-violence-related injuries at an estimated incidence rate of 10.4 per 10,000 full-time workers – for a total of 14,550 nonfatal injuries.” The rates are even higher for psychiatric, substance abuse, and residential mental health care facilities. Despite these staggering statistics, OSHA does not have a specific standard on workplace violence for employers. Currently, the General Duty Clause found in Section 5(a)(1) of the OSH ACT of 1970 is enforced in situations involving workplace violence. Most citations issued by OSHA’s compliance officers due to workplace violence typically involve the health care industry.
This has led OSHA to focus on the early development stages of a new workplace violence standard. In March 2023, OSHA called together a Small Business Advocacy Review (SBAR) panel. They received representation from organizations in industry sectors such as hospitals, residential behavioral health facilities, residential care facilities, home health care, emergency medical services, social assistance, correctional health settings, ambulatory mental health care, ambulatory substance abuse treatment centers, and freestanding emergency centers. OSHA identified potential topics in the draft standard to be considered by the panel, including:
- A programmatic approach to workplace violence prevention
- Workplace violence hazard assessments
- Workplace violence control measures
- Preventive training
- Violent incident investigations and recordkeeping
- Antiretaliatory provisions
- Approaches that avoid stigmatization of health care patients and social assistance clients
While the exact rollout date of the new standard is unknown at this time, employers can proactively begin evaluating their organization’s current prevention program. The following measures can be implemented or reviewed for effectiveness:
Written Procedures: Organizations should begin by developing a policy on workplace violence containing zero tolerance. The policy can be a standalone policy, part of the organization’s safety manual, or it can become part of the employee handbook. The policy should begin by expressing management’s commitment, as well as stressing the importance of employee participation. Other items to be included in the written policy include hazard identification, hazard prevention and control, training, and recordkeeping.
Hazard Assessment: Consider all possible hazards that may lead to an instance of workplace violence, including recent terminations that may have been particularly difficult. Conduct a walkthrough inspection of your facility and grounds to determine the security of all entry points. Are doors left propped open during breaks? Are windows latched and locked? What areas need further securement?
Physical Controls: These are referred to as ‘engineering’ or physical controls used to reduce or eliminate workplace violence hazards:
- Keyless door entries and buzzer systems with cameras in the reception area
- Convex mirrors at the end of hallways that expand visibility for safety
- Panic buttons mounted under desks or attached to a breakaway lanyard that immediately alert local law enforcement of emergencies
- The arrangement of furniture to avoid entrapment
- Safe rooms that can be used during lockdown situations
- Adequate lighting in the parking lot and around the building perimeter
- Door defense systems, such as door jams based upon the swing or hinge of the door
Administrative Controls:
- Ensure doors leading to counseling or administrative offices are kept locked; employees should always escort clients, patients, consumers, or other visitors to and from the reception area
- Reach out to local police and emergency responders; provide them with a current copy of your building schematics and invite them to your facility to become familiar with the layout and offer security advice
- Conduct annual training and regular drills
- Provide a system for employees to report incidents or potential incidents without fear of retaliation; it should include a timeframe for a response to the reporter on the outcome of the investigation and any action(s) taken
For more information and helpful resources, OSHA provides guidance on workplace violence prevention programs, or please reach out to Lisa Bellis, senior vice president of risk management & loss control at Brown & Brown, at 610-348-7986.
Social Current’s Strategic Industry Partners, like Brown & Brown, offer specialized products or services that benefit our network. To learn more about partnering with Social Current, contact us.
It is Brain Awareness Week, a global campaign to share the impact of brain science on our everyday lives, and an opportunity to explore how brain science concepts impact our trauma-informed and equity, diversity, and inclusion (EDI)-focused work. We know we cannot be trauma-informed without being antiracist. But our efforts at this intersection remain siloed. Within human services organizations, this work is often defined and carried out by separate trauma-informed and antiracist committees and can be hampered by limited understanding of how to integrate the two at the individual and organizational levels.
At the intersection of EDI and brain science we wrestle with trauma-informed concepts, such as power differentials, psychological safety, difficult conversations, implicit bias, vulnerability, and healing. With a stronger understanding of brain science, we strengthen our capacities for mindfulness and cultural humility, develop our own racial identity, boost our self-regulation skills and compassion for self and others, and advance a healing journey that includes our whole body.
Translating Knowledge into Action
One opportunity for deep impact is rooting all EDI work in a foundation of basic brain science concepts. The brain impacts our thoughts, feelings, and behaviors during every second of our day. Our brains are designed to keep us safe, constantly monitoring our surroundings and putting up “fight or flight” barriers when we experience things that are new or different. Yet, we are also social beings, craving connection and belonging. The brain’s primary function of keeping us safe can sometimes conflict with our human need to connect. This conflict impacts our EDI efforts, our ability to bridge differences, and our efforts to heal from trauma, especially the trauma of white supremacy. With a deeper understanding of basic brain science concepts, we become more aware of opportunities and strategies to quiet our brain’s safety function so we can connect, integrate our trauma-informed and equity initiatives, and advance our personal and organizational EDI efforts.
Resmaa Menakem, therapist, trauma specialist, and author of My Grandmother’s Hands and The Quaking of America, teaches that healing from centuries of racial trauma for all bodies requires an embodied approach, one that recognizes the interconnectedness of mind, body, and spirit. Today, white supremacy is our operating system—it’s the air we breathe, the water we drink, and the foods we eat. It’s embedded in our institutions and social contracts. Most of all, though, white supremacy lives in our bodies, which is why Menakem uses the term, “white-body supremacy.”
Menakem teaches that white body supremacy, “and all the claims, accusations, excuses, and dodges that surround it — are a trauma response … and we need to heal from it by starting with our bodies.” Robin DiAngelo, author of White Fragility: Why It’s So Hard for White People to Talk About Racism notes, “White Supremacy is not rational, and we don’t heal it with our intellect alone.”
So, what does this mean for our EDI and trauma-informed efforts? Here are two strategies that incorporate these concepts and get us thinking about making changes in our daily practices.
Regulate, Regulate, Regulate
Regulation is the basic strategy for calming the defensive and reactive parts of our brain so that we can access the more receptive, open, learning parts. Focused breathing, taking a short walk, listening to music, using a standing desk are all ways to keep our mind clear and focused. There are dozens of regulation strategies to use in the work setting, both for large groups and individuals.
Dr. Bruce Perry’s sequence of engagement – regulate, relate, reason – is a simple practice for effective communication that starts with regulation. The steps work in this order:
- Regulate: First, ensure we are calm and centered before we start talking. You and your colleagues can use regulation strategies that work for you.
- Relate: Next, connect human to human. Ask a colleague, “What are you looking forward to?” “What are you worried about?” “What are you thinking about today?”
- Reason: Finally, move to the content of the conversation – to do lists, a pending project, or complex equity dynamics in a work relationship.
When we do this at every meeting, supervision session, and human interaction, especially the hard ones we avoid, we have greater success in our communications. We move closer to achieving the EDI and trauma-informed outcomes we strive for—candid conversations, individual and organizational accountability, and inclusive environments.
Somatic and Embodied Practices
Somatic means related to the body. Embodied signifies feeling at home and safe in our body, an increased ability to be in our body in the present moment and to feel all its sensations. Somatic embodied practices build our awareness of our brain’s safety functions and help us to quiet those strong impulses, which strengthens our ability to connect and belong.
It turns out that somatic, embodied practices are critically important in our EDI work. Resmaa Menakem’s Somatic Abolitionism teaches us that, “Race has its unique charge, texture, weight, and speed. The ability to hold and work with these energies isn’t inborn. It needs to be acquired through effort and practice.” Somatic abolitionism is living, embodied antiracist practice and cultural building—a way of being in the world.
Menakem suggests healing from white body supremacy starts with the practice of five anchors:
- Settle the body
- Notice the sensations without reacting
- Accept the discomfort and sit with it
- Remain present and experience the uncertainty
- Safely discharge any energy that remains
Menakem teaches that we can strengthen our muscles for practicing these five anchors through repetition of cultural somatic practices including grounding, orientation, movement, touch and pause.
Using somatic and embodied practices are not an overnight fix. Healing from white supremacy, for all bodies, is a lifelong journey. But understanding that healing starts by focusing on our bodies puts us on a new path to exploring our EDI work and integrating it with our trauma-informed efforts.
The needs of human services staff and complexities of our work require us to embrace new ways of being at work. Embedding brain science concepts into our daily interactions could have many benefits. The good news is there are countless ways, as individuals and organizations, to prioritize brain-friendly and healing practices. When we do this, we will help settle our bodies and brains, bridge differences, increase connection, improve equity and accountability, and truly integrate our trauma-informed and equity-focused efforts to reach the outcomes we are so hungry to achieve. The biggest challenge may be taking the first step to get started.
Next Steps in Applying Brain Science to Your EDI Efforts
To learn more about the brain and how it advances our equity efforts, join our upcoming learning series – Hardwired for Fear and Connection: The Intersection of Brain Science and Equity – which starts March 19. In this three-part series we will focus on the intersection of brain science and EDI and its application for our daily work. We will build shared understanding of foundational brain friendly and EDI concepts and consider how our daily EDI efforts are interrupted by our key brain functions often outside of our consciousness. Additionally, we will share concrete strategies for increasing self-awareness, quieting our lower brains, having difficult conversations, understanding power differentials, and increasing felt safety in our work setting, and advancing somatic-embodied approaches.
Other ways that Social Current can help with our EDI and trauma-informed journeys:
- Consultation: Learning collaboratives, one-on-one consultation, and learning series offer specially designed experiences to create brain-science informed partnerships with staff that improve engagement, retention, and communication; focus on sustainable culture change; and reframe challenges as opportunities to grow and become stronger.
- Knowledge & Insights: The Knowledge and Insights Center disseminates a robust collection of research and resources, including curation on brain science research and applications. Services are available through the Social Current Impact Partnerships as well as separate subscriptions to the Resources Portal and custom research projects.
- Learning: Through the Learning Exchange, national experts explain brain science research and give practical recommendations for implementing and sustaining practices that support employees, improve performance, and increase the success of organizational outcomes. Examples include Core Strategies for Workforce Well-Being and Resilience.
A recent study from Deloitte Research Center revealed workforce well-being has continued to decline since last year, leaving more employees feeling exhausted (52%), stressed (49%), and overwhelmed (43%). In fact, a significant percentage of employees say their job has negatively impacted their physical (33%), mental (40%), and social (21%) well-being.
“Executives have an opportunity to rewrite this story—for their employees, for their managers, and also for themselves. Work shouldn’t be the reason people feel exhausted, stressed, and isolated from friends and family,” notes this article about the study. “Employees should feel that they’re able to take time off and disconnect, and managers should feel capable of providing the support their team members need.”
Despite these alarming trends, the study also identifies solutions for supporting a healthy, thriving workforce:
- Empower managers to support workforce well-being
- Hold executives and the organization accountable
- Embrace the broader movement of human sustainability
“Human sustainability” is defined by the study as the “creation of value for current and future workers and, more broadly, human beings and society.” According to Deloitte, 82% of employees report they would be more likely to take a job that is advancing human sustainability.
Though working in human services can be particularly challenging, organizations can tap into people’s desire to be connected to a greater societal purpose by keeping them connected with and engaged in their mission and impact.
How Social Current’s Work Aligns with Findings
Social Current’s workforce resilience approach is based on four core learning concepts that are deeply rooted in equity and brain science for long-term organizational impact. This approach works to enhance and embed human sustainability at the individual, organizational, and collective levels by:
Advancing Brain Science and Regulation
Deloitte’s study revealed a lack of capacity for workers, managers, and executives to accomplish their workloads while remaining accountable for their personal and organizational well-being. Social Current’s approach to workforce resilience uses brain science to offer tangible tools for increasing regulation, allowing for increased connection, accountability, and trust.
Building Psychological Safety
The practice of psychological safety is built into the workforce culture over time and requires leaders to respond to staff challenges by modeling authenticity, accountability, and compassion, creating space for sharing and listening. Deloitte’s study, however, revealed that although most managers (73%) believe they should be modeling healthy behavior, they do not feel empowered to do so (42%). Social Current’s experts provide guidance to empower organizational leaders to embrace and embody these concepts.
Prioritizing Positive Workplace Culture
This year, 60% of employees and 75% of executives were considering quitting their current jobs in search of better well-being outcomes. Resilience at work is highly dependent on a positive culture that reflects the organization’s stated values and beliefs. Social Current’s approach makes culture a priority to prevent and mitigate workforce concerns such as secondary traumatic stress and burnout.
Increasing Connection
Nearly a third of employees reported feeling like their manager did not care about their well-being in Deloitte’s study, and only 35% of managers reported being open about their well-being with their employees. We are hardwired for connection, and an organization is more likely to thrive when employees feel connected. Social Current’s approach models practices, such as frequent check-ins, peer mentors, normalizing discussions around mental health and EDI, and finding shared purpose to build meaningful connection.
If you are ready to take accountability for your organization’s workforce well-being, contact us to learn more about next steps, or register for our upcoming four-part “Building a Resilient Workforce” webinar series.
Social Current is dedicated to the growth and overall success of the social sector, and as workforce challenges continue to hinder human service organizations, we remain committed to offering solutions that will support staff and build resilience.
In our upcoming learning series, “Building a Resilient Workforce,” Social Current experts will delve into core strategies and tactics for supporting staff, such as increasing accountability, managing conflict, nurturing relationships, embracing equity, and achieving excellence.
Participants are sure to gain knowledge and tools to set them, and their organizations, up for success. From utilizing brain science in the workplace to fostering psychological safety to creating culture and community, this learning series will provide concrete action steps to support staff who are emotionally and physically exhausted.
Join us for this four-part webinar series to ensure staff remain connected to the mission and vision of your organization. Register by Aug. 14 to receive the early bird rates, a savings of $15 on an individual webinar or $35 on the entire series. View full event details and register online:
- Embed Brain Science: Sept. 19 from 2-3 p.m. ET
- Foster Candidness through Psychological Safety: Oct. 5 from 2-3 p.m. ET
- Create Culture around Shared Values: Nov. 9 from 2-3 p.m. ET
- Integrate Connection and Community: Dec. 12 from 2-3 p.m. ET
Envision a workforce that feels stable, secure, and capable of thriving in the face of daily challenges. Learn more about our upcoming series and workforce resilience consulting services.
Today’s workforce expects fulfillment and sustainable culture change.
The workforce crisis continues. Workforce trends clearly demonstrate that staff expects leaders to move beyond pre-pandemic, top-down, employee recognition and self-care initiatives. To truly partner with them to improve engagement, retention, equity, and communication, the workforce of today expects leaders to focus on fulfillment and sustainable culture change, and to teach new skills to take on today’s challenges. i
As leaders, we are persuaded to practice empathy, compassion, connection, inclusivity, psychological safety, mindfulness, and gratitude. But guidance on how to do these things is lacking. The pressing questions are: Where do we focus our learning first? What is the foundational framework to guide our actions?
The answer to the first question is simple – our brain. And the intervention is straightforward – create brain friendly work environments. Sound intimidating? It truly is not. The basics about brain functioning are easy to learn. Applying this knowledge in everyday interactions is trickier and requires focus, practice, and intention. But it is doable. The hardest task may be embracing the need to create brain friendly work environments.
Our sector has made strides in understanding the urgency to build healthy brains in new babies and young children. Early childhood resilience strategies such as “serve and return” and efforts to strengthen executive functioning skills are now commonly built into trainings and practice. However, the human services field has been slow to translate emerging brain friendly interventions into learnings and practices with adults, especially our workforce.
Bringing this knowledge into our work cultures is critical to creating well-being and resilience, especially in our complex and stressful work settings. Our brain mediates our thoughts, feelings, and behaviors, and as Dr. Bruce Perry notes “…a brain aware perspective helps me when I’m trying to understand people.” ii With this knowledge, we can prevent and mitigate the impact of toxic stress on our brains and bodies. And we can lay the foundation for being well at work.
Start Building Brain-Friendly Practices
If we want to strengthen brain friendly practices at work, where do we start? Here are three basic strategies to begin your work.
Understand Basic Brain Architecture
The brain is built from the bottom up, and different parts of the brain mediate different functions. As you go from the lower part of the brain, or brainstem, to the highest part of the brain, the frontal cortex, you go from the simplest to the more complex functions. Core regulatory networks, which originate in the lower part of the brain, are the backbone of the stress response system. Our brain gets input from all these networks to tell us if we are safe or threatened. If there is no insignificant need that is unmet, we can access our frontal cortex. However, when we are threatened or perceive we are threatened, this impacts how we think, feel, and behave. The more threatened we are, the more we shut down the thinking part of our brain.
So why care about this at work? We know that first responders, child protection workers, street outreach workers, and others who work in physically unsafe situations need to understand this basic physiology. But most of us are physically safe at work, so why does it matter to us? Well, threats that impact how we think, feel, and behave fall along a wide continuum of needs – from the threat of physical harm to the threat of feeling undervalued, unheard, and disconnected. When our core stress response networks warn us that we are in the out group, our voice is unheard, our work is undervalued, or we are in conflict with someone, we may easily default to our lower brain. Our frontal cortex shuts down, and we struggle to problem solve, innovate, create, advocate, hold others accountable, and take risks. We remain vigilant, push back, check out, and feel physically and emotionally exhausted. Our already complex work becomes harder, and the risk of burn out increases.
The good news is there are countless ways, as individuals and organizations, to create brain friendly cultures in which we can stay in our thinking brain, mitigate toxic stress, increase connection, improve equity and accountability, and reach the outcomes we are so hungry to achieve.
Regulate, Relate, Reason
Regulation is the basic strategy for calming our lower brain and staying in our thinking brain. Focused breathing, taking a short walk, listening to music, and using a standing desk are all ways to keep our mind clear and focused. There are dozens of regulation strategies to use in the work setting, both for large groups and individuals.
Dr. Bruce Perry’s sequence of engagement – regulate, relate, reason – is a simple practice for effective communication that starts with regulation.i The steps work in this order:
- Regulate: First, ensure we are calm and centered before we start talking. You and your colleagues can use regulations strategies that work for you.
- Relate: Next, connect human to human. Ask a colleague: What are you looking forward to? What are you worried about? What are you thinking about today?
- Reason: Finally, move to the content of the conversation: to-do lists, a pending project, or complex equity dynamics in a work relationship.
When we do this at every meeting, supervision session, and human interaction, especially the hard ones we avoid, we have greater success in our communications. We move closer to achieving the workforce outcomes we strive for – increased trust, stronger relationships, candid conversations, and more accountability.
Understand Executive Functioning
Our brains are exposed to about eleven million pieces of information at any given time and can only process about 0.00001% of that incoming data. This knowledge about the brain is critical to understanding equity, diversity, and inclusion concepts, such as implicit bias and power differentials.i It is also central to understanding executive functioning skills, which help our brains manage an overload of information to prioritize tasks, filter distractions, and control impulses. The Harvard Center on the Developing Childii notes that these skills are like an air traffic control system which ensures planes navigate safely in flight and at an airport. Learning these skills in childhood is critical to healthy brain development. As adults, we need environments that support optimal executive functioning so we can plan, meet goals, practice self-control, follow multiple-step directions even when interrupted, and stay focused despite distractions.
Ideas to Start Elevating Executive Functioning Skills at Work
Write Short, Succinct Emails
Long, unfocused emails are hard to understand, especially when we are under stress, in our lower brain, and our air traffic control is too busy. If staff are not reading emails, it could be because the messages are not brain friendly. Write short emails that are absent of unnecessary words and focused on the most important content and requests.
Discourage Multitasking
Our brains micro-switch, not multi-task. When we try to do more than one content-related task simultaneously, we fail. We cannot answer an email and hear the content of an online training at the same time. When we do one thing at a time, we are more effective, efficient, and productive. Modeling this concept at work and mitigating the workload our staff carry are key strategies for building a brain friendly environment.
Ready to take the next steps in creating a brain friendly work environment?
There is much more to learn about the brain and how it makes us think, feel, and behave. The first step, and possibly the hardest one, is understanding that brain friendly awareness is a critical cornerstone for working with adults and is at the core of building a healthy workforce. The concepts and strategies are teachable, applicable, and worth the investment of time and resources. When we embrace building brain friendly environments, we lay the foundation for workforce culture change that our staff needs to thrive and be well during these challenging times.
Social Current can help with that journey:
- Learning: Through the Learning Exchange, national experts explain brain science research and give practical recommendations for implementing and sustaining practices that support employees, improve performance, and increase the success of organizational outcomes. Examples include our upcoming four-part webinar series on workforce resilience (register now) and the webinar Core Strategies for Workforce Well-Being and Resilience – (watch the recording on demand).
- Consultation: Learning collaboratives, one-on-one consultation, and learning series offer specially designed experiences to create brain-science-informed partnerships with staff that improve engagement, retention, and communication; focus on sustainable culture change; and reframe challenges as opportunities to grow and become stronger.
- Knowledge & Insights Center (KIC): KIC disseminates a robust collection of research and resources, including curation on brain science research and applications. Services are available through the Social Current Impact Partnerships as well as separate subscriptions to the Resources Portal and custom research projects.
- SPARK Exchange Groups: These groups foster unity and innovation around key issue areas informed by brain science applications, such as population health and well-being, educational success, and advancing equity. Networking opportunities include online discussion forums, roundtables, and more.
i O.C. Tanner Institute (2023). Global Culture Report.
ii Bruce Perry & Oprah Winfrey. (2021). What Happened to You? Conversations on Trauma, Resilience and Healing. Flatiron Books.
iii ibid.
iv Short Wave, NPR (2020). Understanding Unconscious Bias.
v Center on the Developing Child, Harvard University (n.d.). What is Executive Function? And How Does It Relate to Child Development?