2022 Edition

Residential Treatment Services (CA-RTX) 12: Community and Social Connections

Residents cultivate and sustain connections with their community and social support network to promote positive well-being.
NA The organization only operates a crisis stabilization unit, short-term diagnostic centre, or withdrawal management program.


Viewing: CA-RTX 12 - Community and Social Connections



Residential Treatment Services provide individualized therapeutic interventions and a range of services, including education for residents to increase productive and pro-social behaviour, improve functioning and well-being, and return to a stable living arrangement in the community.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for facilitating community and socialconnections
  • Policy that prohibits exploitation of individuals in employment-related training or jobs
  • Community resource list
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Residents
  • Review case records
  • Observe a variety of activities


CA-RTX 12.01

The organization facilitates residents’ ability to access all available services and successfully reintegrate into their community by:
  1. remaining knowledgeable about local and regional resources, including networking and leadership opportunities; and
  2. identifying opportunities for individuals to develop positive ties to the community based on mutual interests and abilities.


CA-RTX 12.02

Organizations create a normative environment for residents while they are in care and provide residents opportunities to participate in:
  1. culturally and developmentally appropriate social, recreational, educational, or vocational activities in their community;
  2. religious observances in the faith group or spirituality of choice; and
  3. family and neighborhood activities consistent with the resident’s ethnic and cultural heritage and tribal affiliation.
Examples: Activities in the community can include sports teams, drama, choir, and musical groups that promote pro-social behaviours and values.


CA-RTX 12.03

Residents are helped to develop social support networks and build healthy, meaningful relationships with caring individuals of their choosing.
Examples: “Caring individuals” may include mentors, community members, friends, classmates, peers, siblings, cousins, grandparents, former foster parents, and extended family members.


CA-RTX 12.04

The organization encourages social and community integration through the development of life skills necessary to:
  1. navigate the surrounding environment;
  2. access community resources, such as banks, employment agencies, government offices, and recreational and educational organizations;
  3. pursue educational and occupational opportunities;
  4. obtain housing;
  5. manage finances;
  6. access public assistance;
  7. communicate effectively and resolve conflicts;
  8. participate in recreational activities and/or hobbies; and
  9. prepare for leaving care and family reintegration, independent living, or another less restrictive setting, if applicable.


This standard is applicable for all residents regardless of age. Organizations should tailor life skills training to meet the age and developmental level of the service population.


CA-RTX 12.05

The organization offers employment opportunities or employment-related training to residents and:
  1. makes reasonable efforts to match training and employment opportunities to the goals and interests of individual residents;
  2. paid job opportunities are completely voluntary; and
  3. a policy prohibiting exploitation of residents is maintained.
NA The organization does not provide employment-related training or jobs to residents.