2022 Edition

Vocational Rehabilitation Services (CA-VOC) 5: Skill-Development Training

The organization helps persons served develop the skills needed to fulfill their employment goals by designing training programs with input from community employers.
NA The organization does not provide skill-development training services.




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Course descriptions for each training course
  • Skill-development training curriculum
  • Sample of training course materials
  • Training schedule for the previous 12 months
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records


CA-VOC 5.01

Skill-development training is tailored to meet the individual’s employment objectives, and courses are modified, as necessary, in response to employment trends and community labour market conditions.


CA-VOC 5.02

Skill-development training addresses:
  1. job search skills;
  2. job expectations;
  3. job maintenance skills;
  4. time management;
  5. money management;
  6. work-related interpersonal skills; and
  7. other work practices, such as payroll deductions, labour union dues, and insurance.


CA-VOC 5.03

Training schedules are flexible including evening hours and, when possible, distance learning opportunities, and individually paced instruction.
Example: Individually paced instruction allows students to skip over material they are familiar with or to move slowly through material that is more difficult. It is often more effective to provide this type of instruction in a classroom-style setting where a teacher or trainer is available if the student has questions. 


CA-VOC 5.04

Each skill-development training course:
  1. is reviewed every two years with input from local businesses; and
  2. provides a written course description including the curriculum, location, and meeting time of training sessions.


CA-VOC 5.05

Persons served are offered skill-development training courses in integrated settings, either directly or by referral, as appropriate to their individualized employment objectives.