Will Jones has devoted his career to child welfare, juvenile justice, and behavioral health services in residential and community-based programming. Since joining Thompson as President/CEO in 2017, he has steadily moved the organization forward and upward, guiding a staff of the most talented and sought-after professionals in the industry. Considered a thought leader and subject matter expert for speaking to the unique challenges that diverse populations and communities face; Will is frequently requested to report on Thompson’s impactful work that brings tangible resources and real-world solutions to children and families across North Carolina, Upstate & Midlands of South Carolina, and Tampa, Florida.

Margaret Holland McDuff is the CEO of Family Service of Rhode Island (FSRI), a behavioral health and human service organization providing services to children, individuals and families across the state. As a respected leader in the child well-being community, she has worked with vision and passion to address the needs of a diverse range of Rhode Islanders. During her time as CEO, she has greatly increased the organization’s ability to make a positive impact across entire communities through a unique blend of high impact partnerships and high-quality, innovative programs. Under Margaret’s tenure, FSRI has grown into a $22 million organization with 300 highly skilled team members actively strengthening the fabric of Rhode Island by enhancing health care for improved well-being; supporting social and economic mobility; delivering trauma response and recovery; and fostering safe and loving homes. Margaret was recently appointed by Governor McKee to serve on the Governor’s Council on Behavioral Health. She holds an MBA from Bryant University, an MA in Developmental Psychology from Rhode Island College, and a BA in Psychology from St. Anselm College.

Kirsten Olson is CEO of Children & Families First (CFF), a $31 million social services organization that operates statewide throughout Delaware in more than 15 agency locations with a staff of 400. CFF’s mission is to champion children and families using evidence-based, equity-centered, and innovative approaches.  CFF envisions diverse, healthy, and resilient communities where all children and families thrive.

Ms. Olson has worked in the non-profit human services sector for more than 30 years, providing services and supports across a variety of target populations including the homeless, persons with behavioral health conditions, and youth in child welfare. She joined the staff of CFF in 2008, and held several roles at the organization, including grant writer, chief development officer, and chief strategy officer prior to becoming CEO in January 2020.

Ms. Olson is an appointed member of the Delaware Early Childhood Council and also serves on Delaware’s Community Advisory Board for Home Visiting, and the Board of the Children’s Home Society of America. She has a B.A. in sociology from Trinity College in Hartford, CT, an Executive Leadership Certification from Social Current, and was a National School Justic Partnership Fellow at Georgetown University’s McCourt School of Public Policy.

Andry Sweet has more than three decades of experience in child welfare and behavioral health, and specializes in system improvements designed to provide comprehensive and innovative services to Florida’s children and families. She previously worked at the Department of Children and Families, Substance Abuse and Mental Health program office overseeing performance-based contract management and system of care improvements that were later adopted in chapter 394, FS.

Sweet joined CHS’ executive team as an executive director in 2000. She has since served as vice president of operations, vice president of innovation and quality management, chief strategy officer, chief of staff, chief administrative officer and COO.

In the early 2000s,Sweet managed the transition of child welfare services from government to the private sector at CHS. She led innovative work at CHS, including the development and replication of Community Partnership Schools in Florida, integrated health care pilots with Medicaid HMOs and the development of CaseAIM™ to improve child welfare outcomes. She has held leadership positions for a variety of community boards, including the Heart of Florida United Way Council of Agency Executives, the Children’s Cabinet of Seminole County, and the Children’s Cabinet of Orange County. Most recently, she was the chair of the Evans Community Partnership School Cabinet. She was the chair of National Conference 2020 for the Alliance for Strong Families and Communities. She is currently the vice-chair of Children’s Home Society of America (CHSA) and the chair of the Data Strategy Committee (leading an initiative to use national data for public policy and advocacy for Families First Prevention Services Act (FFPSA)).

Andry has advocated in Washington DC to address the IV-E waiver expiration and advocate for FFTA funds to bridge Florida between the waiver and implementation of FFPSA. She has also testified in Florida legislative committees to support prioritizing funding forfrontline workforce stability in child welfare.

Andry Sweet holds a Bachelor of Science in Psychology from the Florida Institute of Technology and a Master of Science in Health Services Administration from the University of Central Florida.

Monica E. Oss, M.S., is the founder of OPEN MINDS and serves as its CEO, executive editor of its publications and websites, and executive lead of its consulting engagements. For the past three decades, Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. She is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field—and its focus on the verticals of the field serving consumers with chronic conditions and complex support needs.

Oss has extensive experience in developing and implementing growth strategies for a wide array of organizations in the field. She has expertise in industry trend analysis, reimbursement and rate setting, and creating actionable plans for market success. In her role, she has led numerous engagements with state Medicaid plans, county governments, private insurers and health plans, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms—with a focus on the implications of financing changes on delivery system design.

Prior to founding OPEN MINDS, Oss served as an executive with a national managed behavioral health organization, with responsibility for market development and actuarial analysis and capitation-based rate setting. She also held a position as vice president of the U.S. risk management and underwriting division of an international insurance company.

Oss has been the keynote speaker at the conferences of dozens of national associations and has been published in a wide range of professional journals and trade publications. She has provided congressional and state legislative testimony on issues as diverse as the financial impact of parity and payer medication access policies.

Oss has led a range of industry research and consultation initiatives, serving as principal investigator on research projects that include examination of national managed care enrollment and service patterns; development of provider rate structures for government entities; creation of return-on-investment models for technology investments; design of performance-based compensation models within public and private health plans; and analysis of the economic impact of changes in benefit design, adoption of evidence-based practices, and new technologies.

Kimberly Bond, MS, LMFT, brings over 30 years of experience providing behavioral health treatment in the public and community settings to the OPEN MINDS team. She currently serves as the executive vice president, payer/provider market. In this role, Bond provides executive oversight and leadership to all Provider and Payer client engagements for OPEN MINDS.

Prior to joining OPEN MINDS, Bond served concurrently as a program coordinator III and clinical manager of adult services and a program coordinator II and clinical manager of recovery services for the Ozark Guidance Center. In these roles, she was responsible for the administrative and clinical oversight of the adult outpatient and adult intensive mental health services on the Springdale campus, as well as the adult recovery/co-occurring services, including domestic violence and anger management treatment.
Prior, Bond served as the executive vice president of Center Point Inc., a large substance abuse provider agency in California. In this role, she was responsible for the clinical and administrative supervision of all community-based programs as well as the women and children’s residential programs. In addition, Bond also managed budgets, interacted with funding agencies, and built positive relationships with all stakeholders. She was also in charge of proposal and grant writing, staff management, and training, facilities’ licensing and certifications renewals. Additionally, she prepared and submitted monthly, quarterly, semi-annual, and annual reports to various funders.

Previously, Bond served as the president and CEO of Mental Health Systems Inc. She was very instrumental in growing the agency from $12 million in annual revenue to over $100 million and becoming one of the largest providers of behavioral health services in California. In this role, Bond was responsible for the strategic, clinical, financial, and administrative health of the organization, including direct supervision of senior executive staff. In addition, she ensured contract compliance of the organization’s 125 different contracts across federal and state agencies and eight counties.

Bond received her bachelor’s in psychology, with honors, and her master’s in counseling education from San Diego State University. She is licensed as a Marriage and Family Therapist in both California and Arkansas.

Jennifer Devlin is a communications consultant with more than 30 years of experience in strategic planning, communications, writing, and media relations. She specializes in communications strategies for child welfare and social sector organizations. She served as media specialist to the Commission to Eliminate Child Abuse and Neglect Fatalities, a role she held for more than two years in support of the commission’s efforts to issue a report to the president and Congress to reduce child abuse and neglect deaths. She currently serves as the technical assistance coordinator for communications for the Child Safety Forward initiative, a Department of Justice-funded demonstration initiative aimed at reducing child abuse and neglect fatalities and the National Partnership for Child Safety, a Casey Family Programs initiative. Previously she served in the White House as director of communications to Tipper Gore and press secretary to the Gore family.

Devlin currently serves as a member of the U.S. State Department’s American Speakers Bureau, providing communications training for American allies abroad. She holds a bachelor’s degree from the University of North Carolina at Chapel Hill in speech communications and radio, television and motion pictures. She is listed in Who’s Who in Industry and Finance and Who’s Who of American Women.

Kasey Iranon (she/her) is a seasoned communications strategist who enjoys employing her experience in campaign management, research synthesis, and message development to advance social justice causes. Born and raised near Seattle, she is inspired every day by her clients who advocate for a more equitable and just Washington state. Iranon has worked on a wide range of projects and campaigns, including ones specific to racial and gender equity, fighting for reproductive justice, and finding solutions to homelessness. As a proud Asian-American and the granddaughter of immigrants, she believes in the transformative power of storytelling to uplift the strength and resilience of diverse communities.

Jared Robinson is a communications strategist using his experience in storytelling, coalition management, event planning, and project management to fight for progress. Born and raised in Olympia, Washington, Robinson has worked in partnership with Washington-based organizations on issues ranging from education equity and child welfare to global environmental conservation. Inspired by his time working alongside nonprofits, schools, governments, and foundations, Robinson brings a tailored, community-based approach to his work and understands the value of uplifting diverse voices when advocating for change. In his free time, you’ll find Jared playing strategy games, enjoying local breweries, and exploring the Pacific Northwest.

Monica E. Oss, M.S., is the founder of OPEN MINDS and serves as its CEO, executive editor of its publications and websites, and executive lead of its consulting engagements. For the past three decades, Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. She is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field—and its focus on the verticals of the field serving consumers with chronic conditions and complex support needs.

Oss has extensive experience in developing and implementing growth strategies for a wide array of organizations in the field. She has expertise in industry trend analysis, reimbursement and rate setting, and creating actionable plans for market success. In her role, she has led numerous engagements with state Medicaid plans, county governments, private insurers and health plans, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms—with a focus on the implications of financing changes on delivery system design.

Prior to founding OPEN MINDS, Oss served as an executive with a national managed behavioral health organization, with responsibility for market development and actuarial analysis and capitation-based rate setting. She also held a position as vice president of the U.S. risk management and underwriting division of an international insurance company.

Oss has been the keynote speaker at the conferences of dozens of national associations and has been published in a wide range of professional journals and trade publications. She has provided congressional and state legislative testimony on issues as diverse as the financial impact of parity and payer medication access policies.

Oss has led a range of industry research and consultation initiatives, serving as principal investigator on research projects that include examination of national managed care enrollment and service patterns; development of provider rate structures for government entities; creation of return-on-investment models for technology investments; design of performance-based compensation models within public and private health plans; and analysis of the economic impact of changes in benefit design, adoption of evidence-based practices, and new technologies.

Kimberly Bond, MS, LMFT, brings over 30 years of experience providing behavioral health treatment in the public and community settings to the OPEN MINDS team. She currently serves as the executive vice president, payer/provider market. In this role, Bond provides executive oversight and leadership to all Provider and Payer client engagements for OPEN MINDS.

Prior to joining OPEN MINDS, Bond served concurrently as a program coordinator III and clinical manager of adult services and a program coordinator II and clinical manager of recovery services for the Ozark Guidance Center. In these roles, she was responsible for the administrative and clinical oversight of the adult outpatient and adult intensive mental health services on the Springdale campus, as well as the adult recovery/co-occurring services, including domestic violence and anger management treatment.
Prior, Bond served as the executive vice president of Center Point Inc., a large substance abuse provider agency in California. In this role, she was responsible for the clinical and administrative supervision of all community-based programs as well as the women and children’s residential programs. In addition, Bond also managed budgets, interacted with funding agencies, and built positive relationships with all stakeholders. She was also in charge of proposal and grant writing, staff management, and training, facilities’ licensing and certifications renewals. Additionally, she prepared and submitted monthly, quarterly, semi-annual, and annual reports to various funders.

Previously, Bond served as the president and CEO of Mental Health Systems Inc. She was very instrumental in growing the agency from $12 million in annual revenue to over $100 million and becoming one of the largest providers of behavioral health services in California. In this role, Bond was responsible for the strategic, clinical, financial, and administrative health of the organization, including direct supervision of senior executive staff. In addition, she ensured contract compliance of the organization’s 125 different contracts across federal and state agencies and eight counties.

Bond received her bachelor’s in psychology, with honors, and her master’s in counseling education from San Diego State University. She is licensed as a Marriage and Family Therapist in both California and Arkansas.